IT Customer Support Analyst II
CoxHealth•Springfield, MO
•Onsite
About The Position
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents. This position is onsite in Springfield, Missouri.
Requirements
- 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field.
- Proficiency in a wider range of technologies, including networking, hardware, and more advanced software.
Nice To Haves
- Associates degree in Computer Science, Information Technology, a related field.
- Clinical Experience
Responsibilities
- Providing technical support to end-users of IT systems and applications.
- Diagnosing and resolving technical issues.
- Providing guidance and training to end-users.
- Ensuring that all issues are resolved in a timely and effective manner.
- Documenting support requests.
- Maintaining accurate records of support incidents.
- Analyzing and resolving complex technical issues, often involving multiple systems.
- Building and maintaining positive relationships with end users by providing exceptional customer service.
- Escalating issues to a higher level support team and providing comprehensive information for effective escalation.
Benefits
- Medical
- Vision
- Dental
- Retirement with Employer Match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
