IT / Customer Service Support Agent (2nd Shift)

TEKsystems • Grand Rapids, MI

8d • $18 - $18 • Hybrid

About The Position

This candidate will be getting tickets/inquiries and following up versus getting incoming calls through the traditional helpdesk queue. Calls routed to the helpdesk that need follow up will go to this person. End users will be customers/doctors/nurses and not internal people. Someone who can have experience within medical workflows, following up, customer service, and documentation. They’re ideally looking for someone with medical office experience or someone who’s confident in phone communication and high-level customer service. This role is connected to the Help Desk team and works in tandem with them.

Requirements

• Experience within medical workflows
• Experience with following up on inquiries
• Customer service skills
• Documentation skills
• Medical office experience or confident in phone communication and high-level customer service
• High Speed Unlimited Internet to work from home

Nice To Haves

• Help desk support
• Ticketing system
• Windows
• Phone support

Responsibilities

• Getting tickets/inquiries and following up
• Handling calls routed to the helpdesk that need follow up
• Working with customers, doctors, and nurses
• Utilizing medical workflows
• Performing documentation

Benefits

• Medical
• Dental
• Vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED