IT Customer Service Representative - NYC
Accenture•New York, NY
•$24 - $63•Onsite
About The Position
Explore new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges. This role will embrace the essence of Customer Technical Support, inviting you to grow and make a meaningful impact. Join us in this exciting journey where your contributions truly matter.
Requirements
- A minimum of 2 years of experience in the following skills.
- Master proficiency in Customer Technical Support.
- Expert proficiency in Customer Satisfaction.
- High School Diploma/GED
Nice To Haves
- Advanced Quality Assurance (QA).
- Intermediate problem solving.
- Intermediate communication skills.
- Beginner conflict resolution.
- Intermediate analytical thinking.
- Bachelor's Degree in relevant field of studies.
Responsibilities
- Provide technical support to resolve customer information technology requests and issues.
- Ensure proper documentation, notification, escalation, tracking, and follow-up of customer cases.
- Log requests and issues accurately and perform defined procedures to achieve resolution.
- Monitor systems and trends to proactively prevent incidents, problems, and errors.
- Schedule, track, and facilitate acceptance of changes to the production environments.
Benefits
- medical
- dental
- vision
- life
- long-term disability coverage
- 401(k) plan
- bonus opportunities
- paid holidays
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
