IT Customer Relationship Manager - Hybrid - Richmond, VA
INFO ORIGIN INC•Richmond, VA
•$66 - $76•Hybrid
About The Position
The IT Customer Relationship Manager serves as a strategic liaison between IT teams and business stakeholders. The role builds trusted relationships with leadership and aligns technology initiatives with business priorities. It coordinates IT service and product delivery, manages escalations, and drives continuous improvement and innovation.
Requirements
- Bachelor’s degree or at least six years of relevant experience in Information Technology.
- Minimum five years of IT experience, including SDLC, Agile methodologies, and technology procurement.
- Ten years of experience in stakeholder communication, relationship management, influencing, conflict resolution, and collaborative problem-solving.
- Strong strategic thinking skills and the ability to translate business strategy into actionable outcomes.
- At least one year of experience in product line planning, development, and management.
Nice To Haves
- Experience understanding organizational structures and the relationship between business and technology organizations.
- BRMP (Business Relationship Management Professional) certification is highly desired.
Responsibilities
- Build and maintain strong relationships with business and IT leadership.
- Coordinate IT services, projects, and product delivery, prioritize requests, and resolve escalations.
- Collaborate with stakeholders and Enterprise Architecture to develop multi-year business capability roadmaps.
- Identify business needs, service improvements, and technology innovation opportunities.
- Align IT strategy with business objectives and communicate stakeholder priorities to IT teams.
- Support compliance with applicable organizational policies, standards, and guidelines.
