IT Core Banking Systems Support Analyst

First Bank • Creve Coeur, MO

6d

About The Position

We are seeking a highly skilled IT Core Banking Systems Support Analyst with a strong focus on supporting and troubleshooting core banking and digital systems and integrations. This role ensures the smooth operation, availability, and reliability of mission-critical banking applications and infrastructure. The ideal candidate will be responsible for providing system configuration, technical support, and diagnosing system issues, and working closely with internal teams and vendors to maintain optimal system performance and functionality.

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field preferred. Equivalent work experience will be considered.
• Minimum of 7 years of experience in a system support role, with at least 5 years of hands-on experience supporting and configuring core banking systems.
• Proven expertise in troubleshooting and maintaining core banking applications such as Temenos, Finacle, FIS, or similar platforms.
• Strong understanding of core banking systems architecture and workflows.
• Proficiency in relational databases and knowledge of database query optimization.
• Experience with system monitoring and incident management tools (e.g., ServiceNow, Jira).
• Familiarity with integration protocols (e.g., APIs, middleware, ETL) for core banking systems.
• Excellent problem-solving and analytical abilities to address complex system issues.
• Strong communication skills to convey technical information to non-technical stakeholders.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.

Nice To Haves

• Experience with cloud-based or SaaS-based core banking and digital systems.
• Familiarity with regulatory requirements like GDPR, or PCI DSS.
• Experience in ITIL, Core Banking Systems, or relevant technology.

Responsibilities

• Serve as the primary point of contact for issues related to core banking systems, including system performance, availability, and reliability. Provide operational support for applications such as transaction processing, account management, loan servicing, and payment processing.
• Serve as the primary point of contact for issues related to digital banking systems, including system performance, availability, and reliability. Provide operational support for applications such as bill pay, account origination, and p-to-p payment systems.
• Collaborate with Business Analysts to understand business requirements and translate them accordingly into technical tasks. Evaluate existing systems to identify gaps, inefficiencies, and areas for improvement.
• Perform system and quality control testing to validate technical solutions against business requirements.
• Diagnose and resolve technical issues with core banking systems, ensuring timely resolution of incidents to minimize operational disruption. Collaborate with IT teams, vendors, and other stakeholders to address and escalate complex system problems.
• Assist end-users, including branch staff and back-office teams, with queries and issues related to core banking systems. Provide guidance to users on system features, updates, and best practices.
• Utilize system monitoring tools to track the performance of core banking applications and identify potential issues proactively. Perform routine maintenance tasks, such configuration changes, system health checks, data integrity checks, and scheduled updates.
• Work closely with Business Analysts, Application Owners, and IT teams to test and implement system patches, updates, and enhancements. Liaise with vendors to address support issues and ensure timely resolution of third-party application problems.
• Collaborate with Compliance Department to ensure that core banking systems comply with regulatory requirements such as KYC/AML, GDPR, and other relevant standards. Support audits and assessments by providing system data, logs, and documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level