IT Coordinator

BREC Recreation And Park Commission for the Parish of East Baton Rouge•Baton Rouge, LA

6h•Onsite

About The Position

The IT Coordinator works under the direction of the Assistant Director of Information Systems performing network, hardware and software management, ensuring system security. The IT Coordinator will coordinate and assist with IT plan implementation.

Requirements

Graduation from an accredited 4 year college or university.
Area of Study (Major) Required: Computer science, Information Systems and Decision Sciences (ISDS), Management Information Systems (MIS) or related technical field.
Valid LA Driver's License.
Over 1 year up to three years of experience in IT, Computer Science or Systems Analysis.
Equivalent combination of education and experience will be considered.
Knowledge of IT Systems and Applications
Knowledge of Wide Area Networks
Knowledge of Microsoft Client and Server Operating Systems and Active Directory
Knowledge of Microsoft SQL Server, Microsoft Exchange Server, and Microsoft SharePoint Server
Skill in computer programming or scripting language
Skill in introductory training & instruction of end users
High in customer service and the ability to deal with the public with tact and courtesy.
Excellent decision-making skills to respond to balance the interests of clients and customer demands
Excellent communication skills with the ability to express technical areas verbally and in writing.
Excellent attention to detail
Strong communication and interpersonal skills
Ability to make technical decisions concerning information systems applications and performance
Ability to troubleshoot and repair issues
Ability to quickly learn BREC policies and procedures, operations and programs
Ability to establish and maintain effective working relationships with employees and public.

Nice To Haves

Microsoft Certified Trainer.
5 or more years related experience.

Responsibilities

Perform Network Infrastructure Management
Perform Hardware Management and End-User Support
Perform Software Management and End-User Support
Perform End-User Security Account Management
Perform Special Project Plan, Design, and Implementation
Perform work in accordance with knowledge of BREC operations
Install and maintain computers, hardware and PC software including BREC software and appropriate hardware
Determine value in legacy software or equipment and recommend new or upgraded enhancements to existing software programs or hardware and operating systems
Answer all software or hardware related requests for training, fixes, other issues and takes them to completion
Provide technical support and assistance on software or hardware issues and desktop (PC) applications
Monitor and control the operation of software or computer equipment
Determine the cause of malfunctions and take corrective action as needed
Coordinate the efforts of contractors, consultants, and vendors that are assigned such activities
Maintain a history log of service calls, vendor responsiveness, etc. for all software or hardware maintenance
Answer all software-related requests for training, fixes, other issues and takes them to completion
Provide technical support and assistance to end users on software issues and desktop (PC) applications
Assist with IT Plan development and implementation
Research enhancements and improvements in existing software and recommend updates and upgrades of software
Verify that all custom software installed is at the most current version.
Train end-users on BREC custom software
Train end-users on standard Microsoft applications and operating systems