IT Coordinator
About The Position
Are you interested in building hands-on experience in IT within a data-driven, fast-paced asset management environment? We are seeking a detail-oriented and technically curious IT Coordinator to support the firm’s day-to-day technology operations and broader automation initiatives. In this role, you will provide first-level technical support across the organization, help monitor system performance, and contribute to projects involving automation, data management, and AI tools. This position is well-suited for someone who enjoys problem-solving, understanding how systems work, and applying technology to improve efficiency. You’ll gain exposure to both user support and behind-the-scenes infrastructure that keeps the firm running effectively. This is a full-time role based in our Louisville, KY office. Candidates are asked to include a cover letter with their application.
Requirements
- Pursuing or recently completed a B.S. in a quantitative or technical field (e.g., Computer Science, Information Systems, Engineering, Mathematics).
- Working knowledge of IT systems, including hardware, software, networking, and Microsoft 365.
- Familiarity with programming or scripting languages such as Python and SQL; exposure to VBA or automation tools is a plus.
- Understanding of basic cloud computing concepts and interest in DevOps or software development best practices.
- Exposure to AI tools, with an understanding of their practical applications, limitations, and security considerations.
- Strong problem-solving skills with the ability to research issues and work independently when needed.
- Ability to communicate technical concepts clearly to non-technical users across all levels of the organization.
- Strong organizational skills, attention to detail, and ability to manage multiple tasks and deadlines.
- Demonstrated curiosity and initiative, with a desire to understand how systems work and improve them.
Nice To Haves
- Interest in financial services or asset management is preferred.
- Relevant certifications (e.g., CompTIA A+, Network+, Azure) or prior internship experience are a plus.
Responsibilities
- Providing first-level technical support to associates, troubleshooting hardware, software, and connectivity issues.
- Assisting with user account management, including onboarding/offboarding tasks using Active Directory, Microsoft Entra, and related tools.
- Monitoring system and network performance, identifying issues, and helping maintain software licenses and upgrade schedules.
- Supporting IT projects such as SharePoint migrations, system upgrades, and implementation of new tools.
- Building or enhancing automated workflows and assisting in migrating legacy processes to modern platforms.
- Collaborating with the firm’s external IT provider to resolve escalated issues.
- Documenting processes, creating user guides, and improving internal knowledge resources.
- Tracking and managing help desk requests to ensure timely resolution in line with service expectations.
- Assisting with software deployment and maintaining deployment pipelines.
- Helping team members adopt technology effectively by explaining tools and troubleshooting issues in a clear, approachable way.
Benefits
- Firm-sponsored training and development as well as support while pursuing external education/certification opportunities
- Hybrid work arrangements
- Firm-provided home office equipment
- Firm-paid cell phone
- Firm-paid parking in the 4th Street Live Parking Garage
- Firm-paid lunches, delivered to the office each day
- Competitive base + bonus compensation structure
- Health insurance (95% of premium paid by firm)
- Firm-funded HSA and HRA (between the two sources, full in-network medical deductible for individual and/or family covered)
- Dental and Vision insurance (95% of premium paid by firm)
- Firm-paid employee Life/AD&D insurance
- Firm-paid spouse Life/AD&D insurance
- Firm-paid Long-Term Disability
- 401k with firm-paid safe harbor contributions and discretionary profit-sharing contributions
- Firm-paid Employee Assistance Program
- Paid time off and paid leave policies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
