IT Coordinator

Thomas Park•Annapolis, MD

3d•$65,000 - $75,000•Hybrid

About The Position

The IT Coordinator serves as the on-site point of contact for all technology-related needs, providing direct support to employees while partnering with the HR/Operations department on HR-related tech needs. This role also acts as the liaison between internal staff and the company’s third-party IT support provider. The ideal candidate brings a customer service mentality and strong problem-solving abilities to every interaction, ensuring employees feel supported and issues are resolved efficiently.

Requirements

2-3+ years of experience in IT support, help desk, or office operations role
Strong customer service mentality with a friendly, professional, and patient demeanor
Excellent problem-solving skills, with the ability to diagnose issues, identify root causes, and find practical solutions independently or by coordinating with the right resources
Strong communication and organizational skills; comfortable working across departments
Basic troubleshooting knowledge for Microsoft 365 products.
Ability to manage multiple priorities and act as a dependable point of contact in-office

Nice To Haves

Experience with inventory tracking and vendor coordination preferred

Responsibilities

Serve as the primary point of contact for employees experiencing technical issues
Triage and log technical issues, escalating to the third-party IT company as needed and following up to ensure timely resolution
Provide first-line, in-office troubleshooting for hardware, software, and connectivity issues
Approach every request with patience, empathy, and a solutions-oriented attitude, keeping employees informed throughout the resolution process
Coordinate technology setup for new hires (laptops, accounts, logins, software access) in partnership with HR/Operations
Assist with offboarding tasks, including equipment retrieval and account deactivation
Support HR/Operations with tech-related issues for systems such as HRIS, payroll platforms, and other employee-facing tools
Work closely with HR/Operations to align on processes, timelines, and priorities for tech-related employee lifecycle needs
Act as the go-between for employees and the third-party IT company, ensuring issues are communicated clearly and resolved promptly
Coordinate equipment orders, repairs, and replacements with the IT vendor
Manage the company cell phone plan, including new lines, upgrades, billing review, and troubleshooting
Maintain accurate inventory of IT equipment (laptops, monitors, phones, accessories), including check-in/check-out logs
Support office technology needs (conference room AV, printers, network connectivity)
Assist with documentation of IT procedures and onboarding/offboarding checklists