IT Coordinator (Part-time)
About The Position
Euclid Heat Treating, a family-owned heat treating facility, is seeking an experienced and dependable Part-Time IT Coordinator to support and manage the day-to-day technology needs of the business. This position is ideal for someone who enjoys being hands-on, solving problems, helping others, and ensuring technology operates smoothly and efficiently. The role involves supporting and managing computers, phones, security cameras, and software to ensure business operations are efficient. The ideal candidate will have 2–5 years of experience in a help desk, IT support, or similar technology-focused role, be comfortable working independently, communicating with employees at all levels, and partnering with an outsourced IT provider.
Requirements
- 2–5 years of experience in IT support, help desk, desktop support, or a similar role is ideal.
- Working knowledge of Windows 11 and Microsoft 365.
- Basic understanding of computer networking and connectivity.
- Experience troubleshooting printers, phones, computers, and other workplace technology.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to prioritize multiple requests and manage competing priorities.
- Comfortable working independently while also being a collaborative member of the team.
- Ability to work effectively with an outsourced IT provider and other technology vendors.
- A positive, professional attitude and a willingness to jump in and help wherever needed.
Nice To Haves
- Familiarity with VoIP phone systems and security camera systems is preferred.
Responsibilities
- Provide day-to-day technical support to employees and assist with hardware, software, and connectivity issues.
- Support and troubleshoot Windows 11 computers, laptops, peripherals, and related equipment.
- Assist with Microsoft 365, including user support, applications, email, and basic account-related issues.
- Set up, troubleshoot, and maintain printers and other office equipment.
- Provide basic troubleshooting and support for network connectivity, Wi-Fi, and related infrastructure.
- Support and troubleshoot VoIP phone systems.
- Assist with the operation and basic troubleshooting of security camera systems.
- Help coordinate the setup, replacement, and maintenance of computers and other technology equipment.
- Serve as a primary point of contact for employees experiencing technology issues.
- Work closely with our outsourced IT provider, coordinating support requests and assisting with troubleshooting and implementation of technology solutions.
- Communicate technical information clearly and professionally to employees who may have varying levels of technical knowledge.
- Maintain a high level of customer service while responding to technology-related questions and problems.
- Help identify recurring technology issues and recommend improvements to increase efficiency and reliability.
- Maintain organization, documentation, and accountability for company technology equipment and resources.
- Stay current with technology, security practices, and software updates relevant to the business.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
