IT Coordinator

MENTAL HEALTH & ADDICTION ASSOCIATION OF OR•Portland, OR

5d•$26 - $33•Hybrid

About The Position

The full-time IT Support Coordinator is responsible for facilitating technology support and implementation for The Peer Company. Key responsibilities include troubleshooting and maintaining the organization’s workplace technology, providing technical support to The Peer Company Staff. The IT Support Coordinator also assists the IT Manager in employee onboarding/offboarding as well as network and user directory facilitation. The IT Coordinator is a member of the Administration department. The Administration department supports the daily operations of The Peer Company across multiple sites. This department works closely with all other departments and programs and plays a critical role in planning large events, such as Peerpocalypse, the annual peer support conference hosted by The Peer Company.

Requirements

High school diploma or equivalent required.
Associate's degree with 1-3 years of technical experience OR high school diploma (or equivalent) and 3-5 years of technical experience
High proficiency with PC systems, tools and applications including assembly, troubleshooting, installation, and oversight of Microsoft 365 applications required
Experience in supporting cloud technology infrastructure environment (Microsoft 365, Google Workplace)
Valid Oregon Driver’s License and proof of automobile insurance required
Access to reliable personal vehicle required
Excellent communication, trauma informed approach and conflict resolution skills
Ability to always maintain high professional standards with staff and community partners while demonstrating exemplary customer support skills and response
Demonstrated commitment to providing impeccable customer service
Capacity to juggle multiple tasks and priorities; proactive problem solver
Ability to network and collaborate with diverse groups of people who have varied technical ability
Demonstrated knowledge of standard software (e.g., word processing, graphics packages, spreadsheets/databases)
Ability to push/pull/lift/carry items up to 25 pounds and occasionally push/pull/lift/carry up to 50 pounds.

Nice To Haves

Associate's degree in Information Technology or similar field preferred.
Experience with substance use and/or mental health recovery is desirable and highly valued
Understands the principles of trauma-informed care, recovery, and consumer-involvement
Experience in collaborating with community partners to identify shortcomings in the organization and in building partnerships to improve outcomes
Experience with advanced audio/video conferencing preferred

Responsibilities

Installs hardware and peripheral components such as phones, monitors, keyboards, printers and disk drives for workstations in the office
Loads appropriate software packages such as operating systems, networking components and office applications
Provides telephone, in-person and online support to end-users in a timely fashion through helpdesk application
Connects users to networks and provides initial training in facilities and applications
Provides updates, status and completion information to manager and/or users for help requests and projects
Sets up new hires with necessary equipment and creates user profiles in all applicable IT systems
Assists IT Manager in developing and implementing IT policies and procedures based on industry best practices
Provides technology support to Peerpocalypse annual conference
Abides by organization policies and procedures, confidentiality laws, professional boundaries and relevant federal/state treatment regulations and standards
Facilitate, document, and audit organization-wide mobile services
Occasional travel for work meetings and projects as needed
Assists with other administrative projects and relevant duties as assigned