IT Coordinator/Legal Multimedia Specialist

Neal R Gross & Co•Washington, DC

About The Position

Neal R. Gross and Co. is a court reporting and transcription services company headquartered in Washington, DC, serving private industry, law firms, government agencies, associations, nonprofits, meeting planners, and courts. The company is seeking a motivated, tech-savvy IT Coordinator/Legal Multimedia Specialist based in the DC Metro Area, Arlington, or Alexandria, Virginia. The role combines employee IT support and office projects with legal audio/video work and digital court reporting at proceedings in a range of locations, primarily in the DMV area, with opportunities for domestic and international travel. The position involves recording and monitoring proceedings, documenting key events for later transcription, and preparing written summaries and minutes. Occasional remote work is available, with schedules varying day to day.

Requirements

Previous experience in IT support.
Strong knowledge of computer hardware, software, and operating systems, including Windows, macOS, and Linux.
Familiarity with networking concepts and troubleshooting.
Strong attention to detail.
Reliable punctuality and a deadline-oriented approach.
Can-do attitude and excellent work ethic.
Ability to work independently.
Organizational and time-management aptitude.
Exceptional problem-solving and communication skills.
Excellent English language skills.
Proficiency with technology.
Ability to pass security screening for access to client sites, including government buildings.

Nice To Haves

Experience with office productivity software such as Microsoft Office Suite or Google Workspace.
Familiarity with and interest in the legal industry.
Comfort with audio/video technologies; experience doing A/V for theatre or live music is a plus.
Reliable transportation and ability to lift up to 50 pounds.
Fluency in foreign languages.

Responsibilities

Represent the company professionally at proceedings in a variety of locations.
Set up and operate audio/video equipment to digitally record and report proceedings.
Position and monitor microphones to capture audio effectively and frame video according to legal videography norms.
Mix multiple audio tracks and monitor for interference using a portable audio interface.
Maintain an understanding of audio/video technology, the legal field, and company processes.
Track and log key legal events, including relevant spellings, exhibits, and objections.
Swear in deponents and accurately capture spoken testimony under oath during depositions and other legal proceedings.
Interact with high-level clients, including federal and state government and private industry.
Proofread final work product for quality control.
Write executive summaries and meeting minutes for proceedings.
Provide technical support to employees for hardware, software, and network issues.
Troubleshoot and resolve IT problems promptly.
Install, configure, and maintain computer systems, printers, and other peripherals.
Assist in managing and maintaining IT infrastructure, including servers and network devices.
Conduct system updates and ensure software licenses are up to date.
Assist with data backup and recovery procedures.
Respond to help desk tickets and prioritize tasks by urgency.
Explain technical solutions clearly to non-technical users.
Document troubleshooting steps and solutions.