IT Coordinator Americas
About The Position
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Wilhelmsen is seeking an IT Coordinator in Houston, Texas area. Are you highly motivated by helping people improve their IT knowledge on the latest Microsoft 365 tools? Would you like to work in an international environment, where English is the corporate language, utilizing the very latest Modern Workplace technology and applications? If so, you could be the new team member for GBS Tech in Houston! You will be located at the office in Houston, Pasadena, where you will support and coordinate the local office. Other than the local office, you will also support the rest of the global support team when needed – as they will also support you in the daily work.
Requirements
- Thrive in a position where you have a lot of internal and external interactions.
- Be proactive and meeting people in eyesight.
Nice To Haves
- Highly motivated by helping people improve their IT knowledge on the latest Microsoft 365 tools.
- Work in an international environment, where English is the corporate language, utilizing the very latest Modern Workplace technology and applications.
Responsibilities
- Identify end user training needs, provide input on training material, and arrange training sessions, with special focus on MS 365 tools.
- Being 2nd Line, assist 1st Line support team when required, identify recurring issues and automation opportunities and report to line manager.
- Ensure local support in Applications, Network management, Server management, Order fulfilment, IT governance and IT security.
- Follow up with local vendor(s) on contracts, identify needs and renewal cycle, liaise with Head of Supplier Management.
- Local Deskside Support.
- Monitor user satisfaction scores, identify improvement potential.
- Ensure incidents and requests registered in global helpdesk system are handled according to GBS IT, SLA/ GSM principles and guidelines.
- Advice on IT investment budget.
- Provide accurate reporting as required.
- Act within the corporate governance policy.
Benefits
- Competitive pay and benefits package
- Generous paid time off
- Great opportunities for advancement
- Opportunity to work in a global capacity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
