IT Coop

Garland Commercial Ranges Ltd•Mississauga, ON

2d•CA$21 - CA$24•Onsite

About The Position

Under close supervision, IT Coop assists customers and clients with Personal Computer and related network issues. Tasks may be performed at the end-user's location or remotely to troubleshoot, maintain, install, repair or modify PC hardware and software. Provides timely and creative solutions of basic to moderately complex issues to ensure end-user productivity. Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards. Reporting to the System Administrator, this position is 100% based in office at our Mississauga, Ontario, facility. This is a full-time, contract role that is an addition to headcount. The contract will be from 6 months to 12 months.

Requirements

Demonstrated knowledge of personal computers, servers, and related operating environments.
Attention to detail, excellent interpersonal skills.
Analytical and problem-solving skills.
Able to work under minimal supervision.
Excellent English written and spoken communication 90%.
Strong understanding of corporate reporting structure.
0-1 years of work experience, supporting IT related tasks and responsibilities.
Diploma or Degree in Computer Science

Responsibilities

Assists internal customers with PC and network-related operations issues.
Provides timely, creative and accurate solutions to ensure end-user productivity.
Maintains accurate information regarding end-user issues within the tracking systems.
Troubleshoot and resolve issues related to hardware, software, and network connectivity.
Document support requests, resolutions, and updates in the helpdesk ticketing system.
Assist with setup, configuration, and deployment of workstations, laptops, and peripheral devices.
Repair security vulnerabilities identified in the assets based on the security portal.
Maintain accurate inventory records of IT equipment and assist with asset tracking.
Support onboarding/offboarding processes by preparing and decommissioning IT equipment.
Monitor and report potential security risks or breaches in accordance with company policies.
Coordinate shipping and receiving IT equipment to remote users and sites.
Collaborate with IT team members to identify and implement process improvements.
Perform other duties assigned to support the IT department’s operations.