IT Consultant

MSU Jobs•Starkville, MS

5d•Hybrid

About The Position

Provide desktop, systems, and technical support services for the College of Veterinary Medicine – Information Technology Services. This position supports faculty, staff, clinicians, students, classrooms, laboratories, and hospital operations by maintaining and troubleshooting computer systems, peripherals, audio/video technologies, and related IT infrastructure. The position reports directly to the Director of Information Systems and requires occasional travel to remote CVM locations including Flowood, Pearl, Gautier, and Stoneville.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Information Technology, or a related field.
Relevant professional experience may be substituted for education.
Excellent interpersonal, oral, written, and customer service skills.
Strong troubleshooting and problem-solving abilities.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Ability to work independently and collaboratively as part of a team.
Strong organizational skills and attention to detail.
Ability to explain technical concepts to non-technical users.
Demonstrated commitment to providing high-quality customer support.
Ability to learn and adapt to new technologies and systems.
Working knowledge of Windows and Macintosh operating systems.
Basic understanding of networking principles and enterprise IT environments.
Ability to diagnose and resolve hardware and software issues on computers and audio/video equipment.

Nice To Haves

Experience providing desktop or technical support in a higher education, healthcare, or enterprise environment.
Experience supporting Windows desktop environments and Microsoft 365 applications.
Familiarity with Active Directory, endpoint management tools, and basic networking concepts.
Experience supporting classroom technology and audio/video systems.
Experience supporting mobile devices and printers in a distributed environment.
Experience working in clinical, hospital, or laboratory technology environments preferred.

Responsibilities

Provide technical support and troubleshooting for desktop computers, laptops, printers, scanners, mobile devices, and related peripherals used throughout the College of Veterinary Medicine.
Install, configure, maintain, and support Windows and Macintosh operating systems and associated application software.
Support classroom, conference room, and laboratory instructional technologies including projectors, audio/video systems, presentation equipment, and distance learning technologies.
Provide direct support for veterinary hospital clinical and administrative systems to ensure reliable day-to-day operations.
Respond to help desk requests and technical incidents in a timely and professional manner.
Diagnose and resolve hardware, software, networking, and connectivity issues for faculty, staff, clinicians, and students.
Assist with user account administration, password management, device deployment, and inventory tracking.
Coordinate with central ITS and third-party vendors for escalation and resolution of advanced technical issues.
Prepare, maintain, and update technical documentation, procedures, and end-user instructions.
Assist with technology upgrades, equipment replacements, and deployment of new systems and services.
Participate in planning and implementation of technology solutions that improve operational efficiency and user experience.
Provide technical support during special events, meetings, classroom activities, and after-hours situations when necessary.
Participate in periodic on-call rotation and provide after-hours support for critical systems and emergency technical issues.
Support emergency response and recovery efforts for technology outages impacting clinical, instructional, or research operations.
Travel to remote College of Veterinary Medicine sites including Flowood, Pearl, Gautier, and Stoneville to provide onsite technical support and maintenance.
Maintain effective communication and positive working relationships with faculty, staff, students, clinicians, and ITS personnel.
Demonstrate professionalism, dependability, initiative, and strong customer service skills.
Perform related duties as assigned.