IT Consultant

Pacific Northwest University of Health Sciences•Yakima, WA

23h•$48,000 - $72,000•Onsite

About The Position

Provides primary technical support to end users on a variety of issues, working in both Windows-based and MacOS environments. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals and network equipment. Supports and maintains user information including rights, security and system groups.

Requirements

Associate's Degree
1-3 years of experience
Skill in effective communication (both written and oral)
Skill in independent decision making
Skill in installation, repair, and maintenance of network and/or computer hardware, software, and peripherals
Skill in performing a variety of duties, often changing from one task to another of a different nature
Skill in current and applicable computer programming languages relative to the assignment
Skill in problem solving
Knowledge of computer and network operating systems
Knowledge of customer service principles and practices
Ability to maintain professional composure in emergent and crisis situations
Ability to operate relevant equipment required to complete assigned responsibilities for the position
Must be legally authorized to work in the United States at the time of hire and for the duration of employment.

Responsibilities

Responds to end user support phone calls, online and in-person requests by performing troubleshooting activities, problem diagnosis, and problem resolution on a variety of technology services and products.
Performs re-imaging on laptops for deployment to new employees.
Installs new software and/or upgrades; evaluates and installs patches to resolve software-related issues.
Sets up or relocates computer stations, phones and IT-related devices as needed for new hires or staff moving offices.
Logs all customer incidents, documents work completed, and tracks assigned incidents through to resolution.
Performs other related duties as assigned and based on departmental need.