IT Computer Support Specialist

Fairfield County Ohio • Lancaster 43130, OH

2d • Onsite

About The Position

Working under the direction of the IT Service Desk Supervisor, the Computer Support Specialist is responsible for the working of service desk tickets. This role provides computer hardware and software technical support for county employees, responds to user requests, and solves computer and software related problems. Duties also include answering computer and software related questions, computer asset processing including involvement in the procurement process, managing hardware vendor relationships for both procurement and warranty support, and installing, configuring, and repairing computer hardware, including PCs, printers, and scanners. The role also involves upgrading hardware and software. Additionally, there is a periodic need for business hours/after-hours on-site A/V support, and other related duties as assigned. All duties are performed within +/- 5%.

Requirements

• Bachelor’s Degree or Associate’s in Computer Science with related experience
• 1-3 years experience in IT service and support
• Knowledge of Microsoft operating systems
• Proficient knowledge of Microsoft Office software
• Ability to troubleshoot and repair computer systems and hardware
• Ability to lift, push, pull up to 75lbs
• Excellent written and verbal communication skills
• Ability to diagnose and solve computer related problems
• Ability to train on and explain technology to county employees

Responsibilities

• Provide computer hardware and software technical support for county employees.
• Respond to user requests and solve computer and software related problems.
• Answer computer and software related questions.
• Computer asset processing including involvement in the procurement process.
• Manage hardware vendor relationships for both procurement and warranty support.
• Install, configure, and repair computer hardware, including PCs, printers and scanners.
• Upgrade hardware and software.
• Periodic need for business hours/after-hours on-site A/V support.
• Other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree