IT Computer Operations Support
About The Position
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. McKesson is seeking an IT Computer Operations Support Representative. This role supports an Automated Prescription Refill Center (ARC) for a major retailer in the areas of computer systems as well as mechanical systems. Schedule: Night Shift Sunday - Thursday 8 pm - 4:30 am Position Description The IT Computer Operations Support Representative is responsible for the maintenance activities of an Automated Refill Center IT systems (i.e., computer, network, peripheral devices). Work in cooperation with onsite customer to address IT specific needs. Reviews and analyzes reports, records, and directives, and confers with managers/ supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered. Finds new ways of delivering system pertinent performance analytics. May evaluate current procedures and practices for accomplishing department objectives and develop and implement improved procedures and practices. Creates and maintain reporting structures in SQL environments at customer demand. Works with associated vendors to operate, maintain and support proprietary and shelf system software systems. Installs, configures, troubleshoots, and maintains computer networks, hardware, and software. Engage in preventative maintenance of all IT PC and server systems. Installs, configures, troubleshoot, and maintains peripheral devices, including inkjet printers, Intermec direct thermal printers, Zebra direct thermal printers and handheld Gladiator computer units. Work in unison with maintenance team and assist with troubleshooting on mechanical and automated dispensing systems utilizing IT components.
Requirements
- 1-2+ years IT customer service support
- 1+ years IT/ Networking experience on VLSI, multiplatform systems
- 1+ years Microsoft SSRS / SQL report writing
- Demonstrated ability to analyze problems, pass symptoms to root cause levels
- Must have the ability to analyze, troubleshoot, and repair simple LAN based networks and network components such as routers, switches, port expanders, and handheld communication devices
- Computer proficiency in MS Office to include MS Access, Excel, SQL Servers and Windows 7 and Windows 10
- SQL Server Reporting Services and Basic knowledge of SQL queries
- Strong analytical skills, ability to analyze basic log file output code
- Strong critical thinking skills when troubleshooting issues in a time sensitive production environment
- Professional communication skills both verbal and written
- Demonstrate strong customer service skills in a fast paced and ever-changing work environment
- Analyze cards and chips and replace if necessary
- Troubleshoot network (Ethernet) systems
- Troubleshoot cabling and I/O devices, including crimping RJ-45 CAT6 cabling
- Ability to setup and analyze RS232/RS422 communications between computers or computer and peripheral devices
- Able to work with Windows 10 and Windows Server 2016
- Configure and troubleshoot HP and Dell compatible computers
- Ability to lift and carry up to 50 lbs
- Must have flexibility to work overtime hours depending on needs of the business, which may include holidays and weekends
- Ability to stand and walk for the duration of shift
Nice To Haves
- PLC Programming/troubleshooting – Must be able to analyze, repair and program PLC controlled automation in a timely and concise manner. All equipment in the CF pharmacy is controlled by a PLC and knowing how to troubleshoot, read schematics and diagrams, and program is a plus
- 3-D Printing Experience is a plus
- Previous experience in a warehouse or distribution center environment desired
- SQL Certification Desired
Responsibilities
- maintenance activities of an Automated Refill Center IT systems (i.e., computer, network, peripheral devices)
- Work in cooperation with onsite customer to address IT specific needs
- Reviews and analyzes reports, records, and directives, and confers with managers/ supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered
- Finds new ways of delivering system pertinent performance analytics
- May evaluate current procedures and practices for accomplishing department objectives and develop and implement improved procedures and practices
- Creates and maintain reporting structures in SQL environments at customer demand
- Works with associated vendors to operate, maintain and support proprietary and shelf system software systems
- Installs, configures, troubleshoots, and maintains computer networks, hardware, and software
- Engage in preventative maintenance of all IT PC and server systems
- Installs, configures, troubleshoot, and maintains peripheral devices, including inkjet printers, Intermec direct thermal printers, Zebra direct thermal printers and handheld Gladiator computer units
- Work in unison with maintenance team and assist with troubleshooting on mechanical and automated dispensing systems utilizing IT components
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
