IT Operations & Support Specialist

Tuckernuck•Washington, DC

1d•$80,000 - $120,000•Onsite

About The Position

Tuckernuck is a fast growing omnichannel retailer, and we’re hiring a hands-on Workplace Technology leader to support the team behind the brand. You will be based in our Washington, D.C. headquarters, helping our HQ team stay productive and connected by making onboarding seamless, meetings and A/V reliable, and day to day tech support fast and friendly. In this role, you will be the primary on site technology partner for HQ while also supporting remote employees. You will work closely with our outsourced IT provider and own the operational fundamentals that keep a growing business running: clear documentation, accurate asset tracking, consistent device and access standards, and strong security habits. This is a high visibility, high ownership role for someone who enjoys being close to the business and takes pride in making the workplace experience excellent.

Requirements

Bachelor’s degree or equivalent practical experience in IT support, workplace technology, or systems administration
4+ years in end user IT support or IT operations, including ownership of onboarding and offboarding workflows for both HQ and remote employees
Demonstrated experience managing an outsourced IT provider, including ticket quality, prioritization, escalation, maintenance coordination, and holding the provider accountable to SLAs
Strong project management experience, with examples of driving vendor delivered work to completion across multiple stakeholders (clear plans, timelines, communication, and follow through)
Hands on experience supporting Google Workspace and modern collaboration tools, plus conference room A/V and meeting room reliability
Strong understanding of security hygiene in an end user environment: MFA, device compliance, patching, least privilege access, phishing response, and secure offboarding
Experience delivering or coordinating lightweight security awareness training and employee communications (new hire security orientation, periodic refreshers, phishing simulations support)

Nice To Haves

Exceptional written and verbal communication skills with the ability to translate technical concepts for non-technical audiences
Strong analytical and problem-solving capabilities with a proactive approach
Excellent organizational skills with the ability to manage multiple priorities
High degree of ownership, accountability, and professional discretion
Collaborative, adaptable team player who thrives in a fast-paced environment
Proficiency in Microsoft Office, Google Workspace, and modern productivity tools

Responsibilities

Own the end to end employee technology experience for HQ and remote employees, with a focus on fast onboarding and reliable day one readiness
Run daily IT support, including ticket intake, triage, resolution, and clear escalation to our managed service provider when needed
Own onboarding and offboarding execution, including device procurement and provisioning, account setup, access changes, and secure deprovisioning
Serve as the on site owner for workplace technology in our Washington, D.C. HQ, including conference room A/V, meeting reliability, printers, WiFi, and local network troubleshooting
Improve security hygiene through consistent standards, including MFA adoption, endpoint compliance, patching, least privilege access, and secure configurations
Maintain accurate IT documentation and a usable knowledge base, including runbooks, onboarding guides, common fixes, vendor contacts, and escalation paths
Own IT asset management, including inventory accuracy, device assignment, lifecycle tracking, replacements, and returns
Monitor service performance and recurring issues, publish a simple operational scorecard, and drive root cause fixes that reduce repeat tickets over time