IT Operations Support
About The Position
We are seeking a hands-on IT Operations Support professional with strong restaurant POS experience to support our restaurant locations. This role is responsible for maintaining, troubleshooting, and optimizing point-of-sale systems and related technology infrastructure to ensure seamless daily operations. The ideal candidate understands the urgency of restaurant environments and can provide timely, effective technical support. Key Responsibilities POS & Restaurant Systems Support Install, configure, and maintain restaurant POS systems (e.g. Toast, Focus, Micro 3700) Troubleshoot hardware and software issues related to terminals, handhelds, printers, cash drawers, KDS and payment devices Support POS configuration, menu deployments, pricing updates, and integrations Coordinate POS upgrades, patches, and system rollouts Support online ordering integrations and third-party delivery platforms Technical Support & Operations Provide support for restaurant locations Diagnose and resolve network connectivity issues (routers, firewalls, Wi-Fi access points) Support back-office systems (Restaurant365), timekeeping, and payroll integrations (7Shifts, Hot Schedules, Paylocity) Monitor system performance and proactively address issues Maintain hardware inventory and coordinate equipment replacements Document incidents, solutions, and system configurations Collaboration & Training Partner with Operations and restaurant leadership to support business needs Train managers on POS best practices and basic troubleshooting Assist with new restaurant openings, including system setup and onsite support as needed
Requirements
- 2+ years of IT support experience in a restaurant or hospitality environment
- Hands-on experience supporting restaurant POS systems
- Strong understanding of networking basics (TCP/IP, Wi-Fi troubleshooting, VPNs)
- Experience supporting payment processing systems
- Ability to work flexible hours, including occasional evenings/weekends
- Excellent communication and customer service skills
- Strong problem-solving skills in fast-paced environments
- Sense of urgency and responsiveness
- Detail-oriented and organized
- Ability to prioritize multiple locations and requests
Nice To Haves
- Experience with multi-unit restaurant groups
- Familiarity with O365 Workspace administration
- Basic knowledge of cybersecurity best practices
Responsibilities
- Install, configure, and maintain restaurant POS systems (e.g. Toast, Focus, Micro 3700)
- Troubleshoot hardware and software issues related to terminals, handhelds, printers, cash drawers, KDS and payment devices
- Support POS configuration, menu deployments, pricing updates, and integrations
- Coordinate POS upgrades, patches, and system rollouts
- Support online ordering integrations and third-party delivery platforms
- Provide support for restaurant locations
- Diagnose and resolve network connectivity issues (routers, firewalls, Wi-Fi access points)
- Support back-office systems (Restaurant365), timekeeping, and payroll integrations (7Shifts, Hot Schedules, Paylocity)
- Monitor system performance and proactively address issues
- Maintain hardware inventory and coordinate equipment replacements
- Document incidents, solutions, and system configurations
- Partner with Operations and restaurant leadership to support business needs
- Train managers on POS best practices and basic troubleshooting
- Assist with new restaurant openings, including system setup and onsite support as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
