IT Computer Lab Apprentice

Liberty University•Lynchburg, VA

5d•Hybrid

About The Position

The Apprentice assists in providing a high level of technical support for their assigned business unit. This includes understanding and documenting the business processes, reporting and analysis of data, working on projects, improving business processes using available tools, and more. The IT Computer Labs Apprentice will staff the service desks on a regularly scheduled basis, offering assistance to students, staff, faculty, and visitors. This role involves hardware/software diagnosis and repairs, completing internal documentation, and utilizing the help request system to document work and customer interaction. The apprentice will work with Computer Lab Supervisors and Technicians to learn and assist with their daily tasks, and communicate regularly with Computer Lab staff, assisting in communication between student workers and staff members. Occasional coordination of small projects may also be assigned.

Requirements

Basic knowledge of computer trouble shooting with experience.
Proficiency with Microsoft Office software and standard office technologies.
Strong attention to accuracy and detail.
Willingness and ability to provide consistent and exceptional customer service.
Promptness and reliability to follow scheduled hours.
Willingness to protect the integrity of Liberty’s IT systems and follow necessary security policies.
Ability to effectively communicate both verbally and in writing.
Proficiency in understanding, speaking, reading, and writing English to support professional correspondence and collaboration.
Strong interpersonal and public communication skills to represent Liberty University in a professional manner.
Strong organizational skills.
Strong analytical and critical thinking skills; ability to assess situations, evaluate information, and solve both routine and complex problems using sound judgment.
Frequently required to perform desk-based work, including computer use and data entry.
Ability to communicate effectively in meetings and collaborative settings, with or without reasonable accommodation.

Nice To Haves

Working on a Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred.
Previous knowledge and experience in troubleshooting and repairing hardware and software issues, networks, and software issues.
Experience working in computer labs or similar environments.
Experience with Mac and Linux systems.
Experience with basic scripting (e.g., Power Shell, batch files).

Responsibilities

Assists the department he or she is assigned to with technical issues.
Works on tasks as assigned by leadership.
Assists their team in streamlining business processes using new or current technology.
Documents business processes, reviews inefficiencies, and makes recommendations for improvement to supervisor.
Learns University systems and data sets in order to accurately extract information from those systems.
Adheres to Liberty University policies, representing the University in an exemplary and professional manner.
Works effectively as a team member, embracing and fostering LU’s Christian model and Mission – Training Champions for Christ.
Staff the service desks on a regularly scheduled basis, offering assistance to students, staff, faculty, and visitors.
Hardware/software diagnosis and repairs.
Complete internal documentation when required and utilize help request system to document work and customer interaction.
Work with the Computer Lab Supervisors and Technicians with their daily tasks in order to learn from them and assist them.
Communicates regularly with Computer Lab staff and assist in communication between the student workers and the staff members.
Occasional coordination of small projects as assigned.