IT Co-op (Jr. Service Management Analyst)

Nova Scotia Power • Halifax, NS

8d • Onsite

About The Position

Nova Scotia Power is seeking an IT Co-op Student (Jr. Service Management Analyst) to join our IT Service Delivery team for the Fall term. This role offers a unique opportunity to gain hands-on experience in IT Service Management while supporting key initiatives related to Hardware Asset Management (HAM), Software Asset Management (SAM), and Configuration Management. You'll contribute to meaningful work, gain exposure to technology business operations and enterprise systems, and receive coaching and mentorship from experienced professionals who are invested in your growth and development.

Requirements

• Are enrolled in an Information Management, Business Administration, Information Systems, Information Technology, or related program.
• Possess strong analytical skills and a keen attention to detail.
• Are proficient with Microsoft 365 applications, particularly Excel, Word, Outlook, and Teams.
• Have strong verbal and written communication skills, with the ability to explain technical issues clearly and concisely.

Nice To Haves

• Have exposure to ServiceNow or other IT Service Management platforms through coursework, co-op placements, or employment (considered an asset).
• Have a proactive attitude toward learning and improving business processes.
• Have previous customer service experience and enjoy working collaboratively with a variety of stakeholders (considered an asset).

Responsibilities

• Assist with the day-to-day operations of IT Hardware Asset Management (HAM), Software Asset Management (SAM) and Configuration Management practices.
• Support the maintenance of the IT Asset repository in ServiceNow, including performing data analysis, generating reports, and handling administrative tasks.
• Communicate effectively with internal and external stakeholders to resolve discrepancies, providing clear, concise descriptions of issues and resolutions.
• Contribute to identifying and supporting continuous improvement and process optimization efforts related to HAM, SAM and Config. Mgmt. practices.
• Adhere to all Occupational Health and Safety regulations, ensuring personal safety and the safety of others in the workplace.

Benefits

• Networking & Growth: Join a network of current and former co-op students and build connections through biweekly events such as keynote speaker series, coffee chats, volunteer opportunities, and social activities.
• Comprehensive Onboarding: Start your term with confidence through our engaging onboarding program, which includes facilitated group orientation sessions, a Student Handbook, and a Technology Guide designed to set you up for success from day one.
• Community Engagement & Giving Back: Get involved through mentoring opportunities, employee resource groups, volunteer programs, fundraising-matching initiatives, and various committees that support the communities where we live and work.
• Meaningful Project Experience: Contribute to impactful digital initiatives and have the opportunity to bring your ideas forward while helping shape the online experience for Nova Scotia Power customers.
• Hands-On Learning & Development: Gain real-world experience managing and optimizing a customer-facing website while developing skills in digital analytics, customer experience, website enhancement, and digital marketing best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed