IT Clinical Application Analyst (Epic Willow)

University Hospitals•Shaker Heights, OH

About The Position

The Clinical Application Analyst I functions as a team member responsible for assisting in providing application(s) configuration support to enhance department's operational efficiencies, patient safety, and departmental workflow needs.

Requirements

High School Equivalent / GED
Good written and verbal communication skills.
Ability to work in a team environment.
Knowledge of MS Office.

Nice To Haves

Bachelor's Degree
1+ years of IT or clinical system super-user experience.
Clinical experience and workflow redesign experience.
Experience in a healthcare setting.
Epic Willow Inpatient and/or Willow Ambulatory experience or certification
Epic Willow Inventory working knowledge or certification
Pharmacy Technician 3+ years experience in retail or inpatient setting
Understanding of JCAHO and HIPAA requirements necessary.
Knowledge of change control procedures and standards.
Knowledge of MS Visio and Project.
Knowledge of LAN, DNS, and networking.
Ability to work with servers and apply software upgrades.
Knowledge of disaster recovery and backup procedures.

Responsibilities

Participates in needs assessment, software design, implementation, support, and reporting.
Assists with data collection from clinical subject matter experts, to facilitate design which will represent an improved clinical workflow.
Assists with the design of clinical workflow in conjunction with the clinicians; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
Participates in change management activities to support successful system deployments and enhancements.
Participates in unit and integrated testing of the software to ensure that the design objectives are met.
Assists with the development of end-user training materials and supports training efforts.
Assists other team members in ensuring good documentation standards.
Provides input into escalation of issues with appropriate internal resources.
Assists in the development of policies and procedures in collaboration with clinicians, other team members, and IT Application manager.
Assists with the development and maintenance of system documentation.
Troubleshoots issues with vendor assistance, to resolution.
Supports/troubleshoots Hospital Information Systems inbound/outbound interfaces as appropriate.
Creates reports as needed and works problem tickets.
Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.
Performs on-call duties as required.
Works with other application analysts to insure system integrations.
Utilizes and maintains appropriate change control procedures and standards.
Performs other duties as assigned.
Complies with all policies and standards.
Abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.