IT Client Services Specialist I or II
About The Position
Idaho Power — located in vibrant Boise, Idaho — is looking for an IT Client Service Specialist I or II to join our Information Technology team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to safely provide our customers with the safe, reliable, and affordable energy they depend on. While this position is based at Idaho Power’s downtown Boise location, we offer both flexible schedules and the opportunity to work up to 40% remote. The IT Client Services Specialist serves as a primary point of contact for employees seeking technical support and is responsible for diagnosing, resolving, and managing incidents and service requests. The role provides support across a range of technologies, including hardware, software, operating systems, applications, networks, peripherals, remote access, and mobile devices. Specialists document and categorize incidents, apply appropriate solutions, and use phone, email, and remote support tools to restore service efficiently. Depending on experience and level, the role may include advanced troubleshooting, determining final call categorization, and routing or coordinating with second-level support teams in accordance with IT Service Desk procedures.
Requirements
- High school diploma or equivalent (for Specialist I)
- Associates degree or technical vocational certification specializing in information technology or equivalent work experience (for Specialist I - Preferred)
- 1 year experience providing technical support or customer service via phone in a corporate enterprise environment (for Specialist I)
- Associates degree or technical vocational certification specializing in information technology OR Equivalent work experience (for Specialist II)
- Associates degree or technical vocation certification specializing in computer science, computer information systems, electronics, or an equivalent information technology field (for Specialist II - Preferred)
- 3 years of experience providing technical support via phone in a corporate enterprise environment (for Specialist II)
- Knowledge of PC concepts, principles, maintenance, and operations
- Effective verbal and written communication skills
- Excellent customer service skills
- Ability to work with others professionally and courteously
- Ability to convey ideas logically and professionally
- Ability to analyze and diagnose technical problems using documentation, tools, and knowledge database
- Ability to multitask effectively, remain detail oriented, and maintain composure in a fast-paced IT environment
Nice To Haves
- Working knowledge of ITIL processes
Responsibilities
- Serve as a primary point of contact for employees seeking technical support.
- Diagnose, resolve, and manage incidents and service requests.
- Provide support across a range of technologies, including hardware, software, operating systems, applications, networks, peripherals, remote access, and mobile devices.
- Document and categorize incidents.
- Apply appropriate solutions.
- Use phone, email, and remote support tools to restore service efficiently.
- Perform advanced troubleshooting (depending on experience and level).
- Determine final call categorization (depending on experience and level).
- Route or coordinate with second-level support teams in accordance with IT Service Desk procedures (depending on experience and level).
Benefits
- Flexible schedules
- Work-life balance
- Competitive pay and benefits
- Employee incentive plan
- 401k employer-match
- Pension plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
