Sr. / Principal IT Client Service Manager

General Dynamics - Bath Iron Works•Bath, ME

14d•$83,900 - $139,500•Onsite

About The Position

The Senior / Principal IT Client Service Manager (CSM) serves as the primary liaison between General Dynamics – Bath Iron Works business units and Information Technology (IT). Within the BIW Business Operating System (BOS) framework, the CSM translates client objectives and requirements into actionable IT initiatives, manages client relationships, supports high levels of satisfaction, and promotes a strong end-user experience. The role combines technical knowledge, interpersonal skills, and strategic business acumen to connect IT capabilities with business needs and simplify processes. This year-round, full-time position is based in Bath, Maine and requires onsite work; full-time remote work is not available. It is primarily a first-shift role, with some limited required communication and support across other shifts. The expected salary range is $83,900 to $139,500, with the final offer based on experience, skills, and qualifications. The CSM supports business units through strategic planning and consulting, governance and prioritization of IT service requests, contract and major-purchase coordination, business analysis, solution development, user accessibility advocacy, and continuous process improvement. The role also champions BIW safety policies and BOS principles and works within established IT and cybersecurity frameworks.

Requirements

A bachelor’s degree in Business, Engineering, Computer Science, or a related field, or an equivalent combination of education and experience.
For the Senior IT Client Service Manager level, at least 5 years of experience in IT, Engineering, business operations, or systems development.
For the Principal IT Client Service Manager level, at least 10 years of experience in IT, Engineering, business operations, or systems development.
Excellent communication, analytical, facilitation, influencing, and negotiation skills.
Proficiency in the use of technology and computer systems.

Nice To Haves

Shipbuilding or manufacturing experience.
Experience with Jira, ServiceNow, and Smartsheets.
Demonstrated ability to work independently and handle multiple projects or assignments with competing priorities.

Responsibilities

Champion and enforce BIW safety policies and procedures in IT operations, promote proactive safety awareness and accountability, and support safe workplace conditions and compliance with government and company standards.
Act as the primary contact and trusted advisor for supported business units, facilitating communication between business and IT leadership.
Communicate and negotiate with management across business and IT, presenting business cases and recommendations for process and product enhancements.
Serve as an embedded IT consultant by reviewing project documentation and participating in long-range strategic planning for technology implementations.
Evaluate, prioritize, and formalize business IT service requests and initiatives for entry into the IT project pipeline.
Advocate for user accessibility and ease of use, ensuring users can access and work within applications and IT technology.
Manage IT contracts for assigned business units, checking alignment with current and projected usage, coordinating with business units and procurement on terms, and facilitating approval workflows.
Coordinate major IT purchase requests through procurement, delegation-of-authority approvals, receiving logistics, and implementation.
Benchmark IT practices with industry consultants and internal business units to support technological efficiency and effectiveness.
Collaborate within IT and cybersecurity frameworks to develop actionable IT initiatives, including projects and product enhancements.
Participate in or facilitate business process modeling, requirements definition, vendor evaluation, solution research, and development.
Identify bottlenecks and simplify processes and workflows; document processes for IT and customer interactions.
Champion BIW Business Operating System principles and productivity enhancements across IT operations.