Optum Rx IT Client Service Director - Remote
About The Position
Optum Rx IT Client Service Director - Remote Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Requirements
- Undergraduate degree or equivalent experience
- Experience serving as a client facing technology liaison, supporting external clients and internal stakeholders
- Proven experience handling multiple concurrent technical inquiries and issues in a production environment
- Working knowledge of PBM or healthcare technology environments
- Familiarity with IT service management processes (intake, escalation, incident coordination)
- Proven ability to translate business and client needs into technical conversations with IT and operations teams
- Proven solid cross functional collaboration skills, partnering with account management, operations, and technology teams
- Demonstrated communication skills for written and verbal client interactions, including participation in client meetings
- Proven ability to coordinate issue resolution across distributed IT teams without direct authority
- Proven ability to navigate complex technology ecosystems and identify the appropriate teams for resolution
- Comfortable working across multiple US Time Zones in a client facing role
Nice To Haves
- Experience supporting client onboarding, implementations, or pre-sales activities
- Experience using process efficiency or productivity tools (e.g., Copilot) to manage workload
- Proven solid problem-solving skills and willingness to investigate issues beyond surface level symptoms
Responsibilities
- Serve as the primary IT liaison for Optum Rx PBM clients, acting as the single point of contact for technology related needs
- Bridge business, operations, and technology by partnering with account managers and operational teams to address client requirements
- Manage and resolve complex technical inquiries and issues across pre sales, client onboarding, and ongoing service delivery
- Provide hands on technical coordination and leadership, ensuring timely, consistent responses without requiring non-technical stakeholders to navigate IT processes
- Participate in client meetings to support issue resolution, planning, and alignment
- Leverage AI process efficiency tools (e.g., Copilot) to improve responsiveness and workflow effectiveness
- Protect client experience by ensuring adequate coverage and continuity of support during periods of growth
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
