IT Clerk - FT (40 Hours) - Days

Minidoka Memorial Hospital•Rupert, ID

2d•Onsite

About The Position

The IT Clerk will provide administrative support to the IT department by answering calls, maintaining records, assisting with troubleshooting, and ensuring smooth IT operations. The ideal candidate will be detail-oriented, have a basic understanding of IT systems, and be capable of managing day-to-day IT tasks in a dynamic work environment.

Requirements

High School Diploma or equivalent.
Familiarity with basic IT hardware and software troubleshooting.
Strong organizational and time management skills.
Attention to detail and accuracy in handling IT records and documentation.
Good communication skills, both written and verbal.
Basic understanding of computer systems, networks, and troubleshooting.
Ability to handle multiple tasks and prioritize effectively.
Team-oriented, with the ability to collaborate with different departments.

Nice To Haves

Associate’s degree in information technology or in related field from an accredited educational institution.
Experience working with an EMR. EPIC experience is preferred

Responsibilities

Provide first-level technical support to employees, assisting with basic IT problems (e.g., computer startup issues, password resets, software installation).
Assist with account creations for multiple IT systems
Collaborate with the IT team to resolve more complex technical issues.
Assist with setting up workstations, including configuring computers and peripherals.
Assist with IT documentation, including creating and maintaining documentation for hardware and software.
Process and track IT service requests, ensuring timely resolution and follow-up.
Organize and schedule IT department meetings, trainings, and events.
Support the installation and configuration of software.
Help troubleshoot basic hardware and software issues.
Assist the IT team with ongoing projects, testing new systems, and implementing updates.
Help prepare materials for training sessions or user guides for internal employees.
Maintain confidentiality and security of IT data and company information.
Performs other duties as assigned.
Actively engage in quality improvement activities.