IT Change Manager

Sysco

1d•Hybrid

About The Position

The IT Change Manager is responsible for managing the change queue, configuration and ensuring changes are made efficiently, with minimum risk to the organization. The role will involve collaborating with cross-functional teams to ensure the seamless implementation of changes, mitigation of risks, and maintaining compliance with established configuration management policies and procedures while contributing to optimizing impact analysis processes. The Change Manager will coordinate across disparate teams to ensure process alignment, implement change management strategies, and plans that maximize employee adoption, usage and minimize resistance.

Requirements

Bachelors Degree in IT, CS or Equivalent
6+ years of experience as a Change Manager
5+ years of ITIL experience
3+ years of experience with the ServiceNow platform
Ability to understand technical terminology and enterprise systems.
Sounds knowledge in IT Change Enablement, Release and Deployment Management practices
Strong understanding of change management principles and best practices.
Proven experience in configuration management and impact analysis.
Familiarity with the Information Technology Infrastructure Library (ITIL) framework, particularly in the context of change enablement and release management to ensure adherence to industry best practices and standards.
Understanding of security configuration management practices to ensure changes comply with security policies and standards, safeguarding the integrity and confidentiality of sensitive information.
Demonstrated expertise in conducting thorough impact analyses, employing techniques such as risk assessment, dependency mapping, and scenario planning to assess the potential effects of changes on systems, processes, and stakeholders.
Flexible and adaptable; able to work in ambiguous situations.
Excellent analytical and problem-solving skills.
Effective communication and interpersonal skills.
Develop process improvement plans and improve the process through tuning, design for efficiencies and effectiveness.

Nice To Haves

ITIL v4 foundation certification
Cloud based certifications – AWS or Azure or Google Cloud

Responsibilities

Analyses the changes to IT services and evaluate the Risk/ Impact.
Review all completed changes.
Work with service owners to reduce the number of emergency changes and incidents due to changes.
Facilitate Change Advisory Board (CAB) meetings by planning, reviewing, approving, and conducting post CAB follow-ups for applicable changes.
Ideate new enhancements for the Change Management tool increasing employee adoption
Follow up and reporting of non-compliant change requests, violations and adherence to company Change Management policies and procedures
Support all internal and external Change Management audits and examinations
Build and maintain internal change processes including documentation and provide Ad-Hoc training when needed.