IT Change Management Specialist, Workday (7 month contract)(repost)

Algonquin College • Ottawa, ON

1d • $53 - $67 • Hybrid

About The Position

The IT Change Management Specialist is a member of the Workday Support Team, dedicated to configuring and maintaining Workday, the College’s cloud-based software system for Human Resources, Payroll, and Finance. The incumbent is responsible for the efficient management of the system change enablement practice. This includes managing change requests from business owners and other Workday users, planning and implementing features from bi-annual Workday releases, managing stakeholder interests, ensuring best practices to mitigate risks, and evaluating the value of system changes. The role also involves identifying and supporting process improvement opportunities, contributing to standard business processes, communication, and training materials. Additionally, the incumbent provides professional leadership and coaching to Workday Support Team members, assists the Manager, Workday Support with the operating budget, and acts as a backup to the Manager in their absence.

Requirements

• Minimum four (4) year degree in Computer Science, Management Information Systems, or Business Administration.
• A qualification or certification which covers the field of Change Enablement/ Change Management, such as Project Management, Business Analysis, Scrum Master, ITIL 4, ITIL 3 or PROSCI.
• A minimum of nine (9) years’ related experience in enterprise resource planning systems/software applications, business analysis, IT service management, change enablement or project management.
• Experience leading in a client-focused, team environment.
• Experience in evaluating client needs, time estimates, setting tasks, determining priorities and tracking progress toward completion.
• Experience in research and analysis to support a best practice approach to future state business processes.
• Experience executing various change activities, including identifying risks associated with deployment and mitigating them, supporting the creation of training and resource materials, creating communication plans and communications.
• Excellent interpersonal, verbal and written communication skills, including the ability to explain technical concepts and technologies to all levels of the organization.
• Proven stakeholder management skills.
• Experience with process improvement including tools and approaches (e.g. Agile methodologies, Lean, Six Sigma, etc.).
• Critical thinking, problem resolution and analytical skills.
• Excellent time-management skills.
• Extraordinary attention to detail.
• Ability to work well in structured and unstructured environments, under pressure, and with changing and competing priorities and timelines.
• Experience using case management systems (e.g. Salesforce, ServiceNow) and issue tracking tools (e.g. JIRA).
• Demonstrated ability to operate with a high degree of confidentiality due to the incumbent’s access to confidential employee information.

Nice To Haves

• Workday PRO certification in one or more areas is an asset.
• A minimum of three (3) years experience with Workday, with a strong understanding of the interdependencies within the system and knowledge of the release cycles, is an asset.
• Familiarity with procurement processes is an asset.

Responsibilities

• Manage the system change enablement practice.
• Manage change requests received from business owners and other Workday users.
• Plan and implement features from bi-annual Workday releases (spring and fall).
• Manage expectations and stakeholder interests across the College.
• Ensure best practices are undertaken to mitigate risks.
• Evaluate whether changes made to the Workday system create value for the College.
• Identify and support process improvement and optimization opportunities.
• Contribute to the development of standard business processes, communication, and training materials.
• Provide professional leadership and coaching to Workday Support Team members concerning business analysis and technical skills.
• Assist the Manager, Workday Support in administering the operating budget.
• Act as back up to the Manager, overseeing day-to-day administration of the team in the Manager’s absence.

Benefits

• Competitive base salary
• Comprehensive benefits, including health, dental, and retirement plans
• Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion), certifications, workshops, and professional courses
• Supportive and collaborative environment
• Lifetime retirement pension (for full-time employees)
• Hybrid work eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level