IT Business Systems Analyst - ERP

SMC Ltd.•Devens, MA

8h•Onsite

About The Position

Identify and resolve user issues and/or analyze low to medium complexity business problems to be solved with technology solutions. Evaluating / analyzing technology strengths and weaknesses while defining opportunities to maximize capabilities.

Requirements

Bachelor’s degree in Information Systems, Computer Science, or related field.
Excellent communication skills including both presentation and written skills.
Proven experience in project leadership and system integrations.
Critical thinking and problem resolution skills.
Experience working with business customers documenting business system requirements.

Nice To Haves

Experience with SQL.
Experience with serialization within a manufacturing environment.
Experience with Crystal Reports.
Experience using DelmiaWorks (IQMS)
Experience with validated systems and procedures related to GMP

Responsibilities

Perform initial analysis and triage in support of service requests/incidents submitted by end-users, recommend & implement corrective solutions, including modifications to system configurations or reports.
Provide technical assistance in identifying, evaluating, and developing systems and procedures.
Track and document changes to functional and business specifications.
Ownership of serialization functionality for IT at the site; understand system integrations, troubleshoot issues and provide technical support.
Provide project leadership for IT projects, as needed.
Collaborate with peers and users to identify and document business needs / objectives, problems, input / output requirements, data scope, usage, formatting, and security requirements for needed improvement.
Build relationships with key users/SMEs across the broader organization to expand understanding of various business functions challenges & opportunities to identify opportunities for process/system improvements.
Other duties as assigned.