IT Business Systems Analyst - CHARTS
About The Position
The Nebraska Department of Health and Human Services is hiring an IT Business Systems Analyst – CHARTS! In this role, you'll partner with Child Support Enforcement staff and technical teams to analyze business needs, support system enhancements, troubleshoot issues, and help ensure the CHARTS application continues to meet the needs of its users. We're looking for someone with business analysis experience on software development projects and/or Child Support Enforcement experience who enjoys collaborating, solving problems, and making a meaningful impact through technology. This is a full-time/permanent position in Lincoln, not eligible to be contracted. The Nebraska Department of Health and Human Services does not sponsor STEM (form i-983) or non-immigrant work visas for this position. This position does not involve the act of writing computer code. This position is responsible for capturing and documenting the business requirements and the testing of new or changed code.
Requirements
- Post high school coursework, training, or experience in the analysis of business processes and system requirements, and the creation of business process applications.
Nice To Haves
- Child Support Enforcement experience and/or Business Analyst experience on a software development project.
Responsibilities
- Serve as a liaison between technical developers and Child Support Enforcement partners.
- Gather and analyze complex business processes and requirements.
- Communicate with DHHS personnel and external partners to gather business requirements for the CHARTS application.
- Participate in developing requirement specification documents and facilitate JAD sessions.
- Document business requirements and objectives, including functional workflows for software modifications.
- Review and recommend solutions proposed by programming staff for system changes or enhancements to management.
- Review system design documents and revalidate previously defined business processes.
- Investigate and resolve reported issues and concerns.
- Define and execute test scripts, document test results, report defects, and conduct retesting.
- Provide daily support to CHARTS application users, including prompt response to inquiries.
- Develop online Help, Release notes, and publications to assist front-line users.
Benefits
- Comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
