IT Business Relationship Manager
About The Position
Reporting to the Business Systems Analysis Manager, the IT Business Relationship Manager (BRM) serves as the strategic liaison between Information Technology and assigned business units. This role is responsible for building strong relationships with business leaders, developing a deep understanding of business goals and challenges, and identifying opportunities where technology can enable business growth, efficiency, innovation, and operational excellence. The BRM acts as a trusted advisor to business stakeholders, translating business needs into technology opportunities while ensuring IT initiatives align with organizational priorities. The position works collaboratively with business leadership, PMO Leadership, architects, analysts, and vendors to align benefit realization through technology solutions.
Requirements
- Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field, or 5 years’ experience in lieu of degree
- 4+ years of experience in BRM, IT Consulting, Program Management, or similar roles.
- Experience working with senior business leaders and cross-functional teams.
- Proven track record identifying and implementing business improvement initiatives.
Nice To Haves
- Experience with digital transformation initiatives.
- IIBA, BRMP, CBAP, PMI, or similar professional certification.
- Experience within manufacturing, distribution, sales, service, or industrial business environments.
Responsibilities
- Serve as the primary liaison for business stakeholders seeking assistance, guidance, or engagement with IT.
- Guide business partners through established IT processes related to incidents, investigations, enhancement requests, projects, and technology initiatives.
- Ensure business stakeholders understand available IT services, support models, governance, and intake procedures.
- Coordinate with IT teams to facilitate timely responses and appropriate ownership of business requests.
- Serve as a point of contact for business stakeholders when recurring patterns of IT service, communication, or prioritization barriers raise broader business concerns.
- Partner with IT delivery teams to evaluate solution options and recommend appropriate technologies.
- Assist business stakeholders in prioritizing initiatives based on business value, risk, resource requirements, and strategic alignment.
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
