IT Business Relationship Manager

Nexiva•New York City, NY

1d•Hybrid

About The Position

The client is seeking an IT Business Relationship Manager to serve as the primary liaison between LIPA's business units and the Department of Innovation and Information Technology (DoIIT). The consultant will provide Business Relationship Management services, including business needs gathering, project business case development, requirements development, business capability management, and business portfolio management. The BRM role focuses on understanding the needs and goals of the business units and ensuring that DoIIT service delivery is meeting them. The BRM works to build and maintain strong partnerships, fostering communication and collaboration across the organization. The term of the agreement will be for a one (1) year period, with an option to extend for two periods of one year each, unless otherwise terminated, for a maximum period of three (3) years, as provided in the terms and conditions of the agreement between LIPA and the selected vendor. The selected vendor will provide a scope of work (SOW) and a list of individuals with credentials to execute the awarded contract.

Requirements

Bachelor's degree in information systems, computer science, or related field.
7+ years' experience as a Business Relationship Manager, Business Analyst, or similar role serving as a liaison between IT/cyber and business units
Strong experience in portfolio management
Strong documentation, facilitation, and stakeholder engagement skills
Strong experience in business case development
Experience with strategic plan development or management

Responsibilities

Work with business units to define and refine the list of key business capabilities for that unit
Work with business units to identify and refine the underlying set of organizational units, processes, and systems in place to support each business capability
Gather and maintain a set of key performance indicators reflecting the performance of each business capability
Gather and maintain an inventory of problems and opportunities identified for each capability
Maintain a list of IT projects that impact each capability
Ensure alignment between problems, opportunities, and identified projects
For all identified projects, work with the business units to describe the current state
For all identified projects, work with the business units to describe the problems inherent in the current state or potential opportunities that LIPA could leverage
For all identified projects, work with the business units to describe potential solutions, if known
For all identified projects, work with the business units to describe the expected outcomes that the solution is intended to enable
Present regular updates to each business unit on the status of the current set of portfolio needs, any system-related issues occurring during the reporting period, including root cause analysis and after-action reports where appropriate, upcoming planned outages or system go-lives, status of application and data access requests
Serve as the primary liaison for DoIIT liaison for business units and engage with business units to identify and escalate any issues with the delivery of technology or cyber services
Manage strategic information about our current baseline of software and infrastructure, as well as our future vision for where the organization wants to go, based on business needs.
Manage the IT Strategic Plan, incorporating LIPA capabilities, business needs, and opportunities. The IT Strategic Plan should include all IT investments and projects that support the overarching IT strategy. The plan should tie the IT Strategy to LIPA's business goals, directly connecting strategy, investments, and business requirements.