IT Business Relationship Manager

United Site Services • Meridian, ID

3d

About The Position

The IT Business Relationship Manager (BRM) – Sales & Marketing serves as a strategic and hands-on technology partner to Sales and Marketing leadership. This role bridges business goals and IT capabilities, enabling digital transformation, data-driven decision-making, and revenue growth. The ideal candidate combines deep expertise in Salesforce Sales and Marketing platforms with strong business acumen and stakeholder engagement skills.

Requirements

• Minimum 4 Year / Bachelors Degree in business, Information Technology, or related field.
• 5-8 years in IT business partnership or enterprise applications management supporting Sales and Marketing
• Deep hands-on expertise with Salesforce Sales Cloud, Revenue Cloud, CPQ, Data Cloud, and AgentForce.
• Experience with process mapping building Process flow Diagrams.
• Experience with sales incentive management platforms such as Xactly.
• Solid understanding of digital marketing technologies, SEO, and campaign ROI analysis.
• Familiarity with lead-to-cash processes, CRM data management, and cross-platform integration.
• Excellent communication, analytical, and stakeholder management skills.

Nice To Haves

• Experience supporting route-based or rental services preferred.
• Experience with AI-driven marketing analytics, route optimization, or predictive sales insights.
• Customer Data Platforms (CDP), and web analytics dashboards.

Responsibilities

• Serve as the primary IT liaison for Sales and Marketing, ensuring alignment between business objectives, technology strategy, and revenue goals. Act as the trusted technical advisor and single point of contact for Sales & Marketing leaders
• Understand Sales & Marketing strategies, processes, and challenges to proactively identify technology solutions that drive business value
• Act as a subject matter expert across Salesforce Sales Cloud, Revenue Cloud, CPQ, Data Cloud, AgentForce, and Marketing Automation solutions.
• Lead technology roadmap planning, prioritization, and delivery in collaboration with business leaders, product owners, and solution architects.
• Manage and optimize sales incentive and SPIFF systems (e.g., Xactly), ensuring accurate alignment with compensation plans and sales performance metrics.
• Integrate CRM, marketing automation, and SEO platforms to support targeted campaigns and improve conversion analytics.
• Partner with marketing teams to enhance ROI measurement, campaign attribution, and customer engagement analytics.
• Drive continuous improvement across lead-to-cash, quoting, and marketing workflows to ensure scalability and operational efficiency.
• Identify and deliver automation, data quality, and analytics opportunities that unlock system-driven insights and productivity.

Benefits

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level