IT Business Process Improvement Analyst - SECRET Clearance

NTT DATA Services•Arlington, VA

4d•$96,492 - $144,738•Onsite

About The Position

The Business Analyst delivers journeyman-level support across all Performance Work Statement (PWS) areas, including process documentation, meeting facilitation, action tracking, reporting, data-call coordination, and cross-functional analysis. This role supports Agile development, infrastructure, and engineering initiatives, ensuring business-level requirements and analysis are provided for all new and enhanced software application projects. The Analyst enhances current Business Process Improvement (BPI) efforts, and helps define, develop, and institutionalize business process standards, templates, procedures, diagrams, and guidelines—especially in relation to SAFe Lean-Agile, SCRUM Project Management, Team Foundation Server workflow, and engineering frameworks using Enterprise Service Management tools.

Requirements

Minimum 6 years of experience utilizing IT-based applications for process improvement and reengineering methodologies to include: Data analysis and modeling, Business method improvements on IT projects, Transition planning, introduction, and integration of new IT processes, Group facilitation and training for new IT processes, Key coordination between multiple process stakeholders and projects
Active Secret Security Clearance

Nice To Haves

Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business, Physical Science, or a technology-related discipline.

Responsibilities

Enhance product and service quality through feedback, mentoring, and continual process improvement.
Define, develop, and institutionalize standards for consistent, measurable performance across the organization.
Conduct process improvement initiatives, perform routine internal audits, and ensure compliance with established standards.
Utilize customer, industry, and business trends to meet project objectives.
Validate and improve procedures and processes, analyze information and situations, and implement actions to ensure project objectives are achieved.
Provide feedback, mentoring, and training to staff to improve processes, services, prevent defects, and refine standards; support special projects and tasking.
Identify, define, and institutionalize business process standards, templates, policies, and guidelines for Agile and Waterfall project frameworks.
Provide analytical, planning, and implementation support for performance measurement, metrics analysis, and process improvement.
Assist with preparation and presentation of technical, management, and operational briefings, data calls, and reports.
Apply expertise in ITIL implementation and reporting, IT chargeback model development, and marketing IT enterprise-wide support services.
Conduct business analysis to assess, validate, and document stakeholder needs for projects at any stage of the Software Development Life Cycle (SDLC) or Systems Engineering Life Cycle.
Provide technical liaison support for development and engineering teams using Agile methodologies.
Support technical liaison in meeting business and operational needs of stakeholders, prepare technical artifacts, and assist Technical PM with integrated business and technical WBS&S and other project management activities.
Assess, manage, track, report, streamline, and support Agile deployment of agency IT systems and services for business and technical stakeholders.
Work with Government PM to refine scope and coordinate project information with agency components and stakeholders.
Develop, analyze, maintain, and document business needs assessments and requirements for development and enhancement initiatives.
Prepare business analysis and needs assessments in formats such as Epic Trees, User Stories, COAs, workflow diagrams, surveys, tables, charts, and spreadsheets.
Collaborate with Project Managers and stakeholders to document context, scope, non-functional needs, infrastructure, privacy, performance, and availability requirements.
Facilitate stakeholder sessions to analyze and document functional business needs, recommend improvements, and document information for enhanced stakeholder services and strategic business decisions.
Ensure all analysis follows agency standard templates and guidelines.
Provide weekly and monthly status reporting.
Facilitate meetings, prepare agendas and briefings, present to stakeholders, document and distribute meeting minutes, and track actions.
Support other PMO tasks as assigned.
Demonstrate flexibility and ability to work collaboratively in a team environment.
Exhibit exceptional organizational skills, multitask, and work under tight deadlines.
Build and maintain partnerships with business and technical stakeholders.
Self-starter capable of independent and leading work.
Participate in project planning and schedule development/maintenance.