IT Business Operations Manager 1

Choctaw Nation of Oklahoma•Durant, OK

11h•Onsite

About The Position

The IT Business Operations Manager synchronizes operational activities for the IT Department and supports process improvement strategies to align internal business organizations with technology services. The role helps maintain continuity across IT business processes, including Human Capital Management, Supply Chain Management, Communications, Finance, and Training. It supports efficient operations across departments, identifies and addresses process gaps, and helps build and sustain a process-managed IT organization. The position also facilitates cross-departmental meetings, maintains alignment between business strategies and IT services, and monitors and reports on departmental operations and strategic outcomes. It considers the human, organizational, and value-stream aspects of business processes and their transformation, and identifies performance and incentive metrics to support continuous improvement. The manager oversees operational projects for the supported department and performs other duties as assigned.

Requirements

Bachelor’s degree in Business Administration or a related field, or related work experience; the qualifications section specifies a bachelor’s degree or four years of related experience.
Ability to build and maintain relationships with customers, clients, and colleagues.
Familiarity with project management and implementation processes.
Intermediate analytical skills and customer service abilities.
Ability to prioritize and execute tasks in a high-pressure environment.
Strong communication and presentation skills.
One year of IT or Business Management experience.
Technical and/or IT Business-related certification, or ability to obtain one within six months.

Nice To Haves

Human Resources background.
Change Management certifications.

Responsibilities

Oversee operational projects for the department supported.
Support continuity in IT business process functions, including Human Capital Management, Supply Chain Management, Communications, Finance, and Training.
Support operations-centric activities that promote synergy across IT disciplines.
Identify departmental process gaps and create or improve processes to address them.
Optimize task execution by aligning business processes with IT and supporting a process-managed IT organization.
Facilitate meetings between departments to achieve desired leadership outcomes.
Monitor and report on the department’s operational state and the progress of tactical and strategic outcomes.
Engage with the human, organizational, and value-stream aspects of business processes and their transformation.
Identify business performance and incentive metrics to promote sustained improvement across technology services.
Perform other duties as assigned.