IT Business Operations Analyst

Advocate Health and Hospitals Corporation • Charlotte, NC

1d • Remote

About The Position

Supports the coordination of contracts (hardware, software, services, statement of works, etc.) with the Business requestor, Finance and relevant Technology Services Personnel to development the contract business terms (licensing, pricing, duration, deliverables, SLAs, etc.) from initial concept through to execution. Supports the sub-process to generate the IT Department Budget by gathering information (contracts, invoices, etc.) and recording the requests and data gathered. Assist in identifying budget needs, validates purchasing requests, identify potential savings opportunities, variance analysis to HIT spend to keep alignment with IT Budget. Ensure contractual Service Level Agreements (SLAs) are adhered to. Maintenance and tracking of all contract issues from initiation to resolution with proper documentation. Researches and provides input into evaluation, selection, and contract negotiations for acquisitions. Provides input and maintains a licensing reporting system, reviews and audits information to ensure proper licensing is maintained. Prepare, manage, and record annual category, sub category and IT supplier level investments for products and services for reporting and inputs into IT budgeting and strategic planning process. Improve IT spend management by evaluating spend to determine if IT is using other than preferred vendors and communicating with business to promote benefits of using preferred vendors. Performing periodic audits of invoices to ensure vendor is charging negotiated contract prices or quotes; work with accounts payable team to assist in invoice reconciliation issues. Coordinate and process IT equipment and supply orders and deliveries with designated vendors. Submit IT equipment and supply requirements through contracts workflow as applicable. Oversees and leads proposals and communications for identified product/service opportunities. Negotiates with suppliers, researches, recommends, reviews, and completes business terms and conditions, and works with the Commercial Transactions Group to complete agreement. Participate in periodic status update meetings with IT Owners and Business users regarding contract negotiations. Acts as a resource for the project managers to ensure that project related standards are being utilized. Acts as a business resource by providing direction for various product processes (i.e. research, return merchandise authorization (RMAs), warranties, equipment quote assistance). Provides coaching and guidance to new and associate level team members.

Requirements

• Bachelor's Degree (or equivalent knowledge) in Computer Science, or Information Technology or Business or related.
• Typically requires 2 – 4 years of experience in a Computer Science, Information Technology or Business Administration related field.
• Including computer literacy with Microsoft Office Suite
• experience in working with large-scale automated material management systems
• demonstrated sourcing and negotiation experience with major software suppliers
• previous experience supporting IT systems on how they function.
• Broad understanding of IT software licensing and hardware
• Working knowledge of software asset management
• Excellent written and verbal communication skills and the demonstrated ability to communicate well at all levels of the organization
• Ability to handle sensitive issues, confidential agreements, keen political acumen, and an understanding of the political environment to know when to seek management assistance.
• Strong attention to detail
• Procurement and technology business knowledge including robust understanding of contract terms (IT and other commercial terms) and contract execution
• Demonstrated ability to manage and follow-through on multiple projects/contracts simultaneously through process management skills
• Ability to work with analysis tools such as Excel and ERP financials to analyze and present data
• Knowledge of using a ticketing system to manage workload and provide updates to end users
• Highly self-directed and innovative
• An intermediate level of understanding of the language and structure of technology contracts to suggest some redlines to an agreement
• Ability to multitask, work independently and prioritize assignments to complete work in a timely and accurate manner
• Strong sense of ownership, urgency, intellectual curiosity, willingness to learn and improve

Nice To Haves

• Typically 3 or more years of Telecom experience.
• Vendor management, Telecom experience, Finance experience is a plus.
• Collaborate with telecom carriers, IT teams, finance and accounts payable.
• Experience with analyzing and validating Telecom billing data across services such as DIA, Broadband, MPLS and other data circuits.

Responsibilities

• Supports the coordination of contracts (hardware, software, services, statement of works, etc.) with the Business requestor, Finance and relevant Technology Services Personnel to development the contract business terms (licensing, pricing, duration, deliverables, SLAs, etc.) from initial concept through to execution
• Supports the sub-process to generate the IT Department Budget by gathering information (contracts, invoices, etc.) and recording the requests and data gathered.
• Assist in identifying budget needs, validates purchasing requests, identify potential savings opportunities, variance analysis to HIT spend to keep alignment with IT Budget.
• Ensure contractual Service Level Agreements (SLAs) are adhered to.
• Maintenance and tracking of all contract issues from initiation to resolution with proper documentation.
• Researches and provides input into evaluation, selection, and contract negotiations for acquisitions.
• Provides input and maintains a licensing reporting system, reviews and audits information to ensure proper licensing is maintained
• Prepare, manage, and record annual category, sub category and IT supplier level investments for products and services for reporting and inputs into IT budgeting and strategic planning process.
• Improve IT spend management by evaluating spend to determine if IT is using other than preferred vendors and communicating with business to promote benefits of using preferred vendors
• Performing periodic audits of invoices to ensure vendor is charging negotiated contract prices or quotes; work with accounts payable team to assist in invoice reconciliation issues
• Coordinate and process IT equipment and supply orders and deliveries with designated vendors.
• Submit IT equipment and supply requirements through contracts workflow as applicable.
• Oversees and leads proposals and communications for identified product/service opportunities.
• Negotiates with suppliers, researches, recommends, reviews, and completes business terms and conditions, and works with the Commercial Transactions Group to complete agreement.
• Participate in periodic status update meetings with IT Owners and Business users regarding contract negotiations.
• Acts as a resource for the project managers to ensure that project related standards are being utilized.
• Acts as a business resource by providing direction for various product processes (i.e. research, return merchandise authorization (RMAs), warranties, equipment quote assistance).
• Provides coaching and guidance to new and associate level team members

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level