IT Business Management Associate Director

DTCC • Coppell, TX

4d • Hybrid

About The Position

The Associate Director, IT Business Management will lead the development and execution of strategic messaging that supports the CIO and broader IT leadership. This role is pivotal in shaping internal narratives, aligning communications with IT strategic pillars, and ensuring consistent, impactful messaging across multiple channels and audiences. This role will also be responsible for driving operational excellence through leadership forums, cross-functional alignment, and IT Town Hall initiatives. The ideal candidate will serve as a strategic partner to senior leaders, ensuring communications and business operations are seamlessly integrated to advance IT’s strategic objectives.

Requirements

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience
• Demonstrated ability to drive cross-functional engagement and manage complex projects.
• Proven experience writing for executive audiences and distilling technical content into accessible language.
• Strong stakeholder engagement, project management, and operational leadership skills.
• Proficiency with communication platforms (e.g., SharePoint, Outlook, Teams, intranet tools).
• Strategic thinker with a passion for storytelling and operational excellence.
• Comfortable working in a fast-paced environment.
• High attention to detail and commitment to quality.
• Collaborative, proactive, and adaptable leader.
• Impeccable organizational and time management skills.
• Ability to manage ambiguity and prioritize competing demands effectively.
• Strategic thinking and planning
• Risk management and compliance
• Project management and execution
• Budget management and financial acumen
• Process improvement and best practices

Responsibilities

• Review, draft, and refine IT Executive-level communications, including board updates, strategic updates and talking points.
• Translate complex IT initiatives into clear, engaging narratives for diverse audiences.
• Ensure all messaging aligns with IT strategic pillars and corporate objectives.
• Manage and facilitate recurring IT Town Halls.
• Drive cross-functional alignment by coordinating with IT BMO, Business Managers, Corporate Communications, and other business units.
• Develop and implement processes to ensure effective collaboration and information flow across IT and business functions.
• Facilitate feedback loops to enhance communication effectiveness and operational processes.
• Support change management efforts with proactive, transparent messaging and stakeholder engagement.
• Support unITed and IT Talent Program initiatives by coordinating logistics, preparing materials, tracking follow-ups, and helping execute engagement, upskilling, networking, and recognition activities as needed.

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree