IT Business Analyst

MSP • Richmond, VA

4d • Onsite

About The Position

Genesis10 is seeking an IT Business Analyst for a contract opportunity with a Global Financial Institution in Richmond, VA. This role is responsible for providing L2/L3 front-line production support for multiple corporate banking and channel applications. Key responsibilities include managing incidents and problem governance, leading triage activities for business-impacting events, and ensuring the stability of complex production systems under tight Service Level Agreements.

Requirements

• This position will require work on some holidays and weekends for releases
• 5-8 years of hands-on experience in L2/L3 Application Production Support within banking or financial services
• Strong experience supporting Corporate Banking and Channel applications, with a solid understanding of regional and global payment products and clearing systems
• Proven experience managing regional regulatory requirements and handling communications with regulators and senior stakeholders
• Expertise in Incident, Problem, Change, Release, and Deployment Management
• Hands-on experience with monitoring and observability tools such as Splunk, Dynatrace, and Geneos
• Experience working with CI/CD and automated release/deployment toolsets
• Strong technical knowledge of Java / J2EE (Core Java, Web Services, JBoss, WAS), integration technologies (SOAP/REST, MQ, Microservices), and middleware platforms (IBM WebSphere MQ, MuleSoft, Kafka) hosted on Linux platforms
• Experience with certificate management for secure application connectivity in banking environments
• Proficiency with Linux and Windows operating systems with shell scripting capability
• Experience with databases (Oracle, Sybase, MS SQL Server, SQL) for production troubleshooting
• Experience handling real time production incidents and high severity outages
• Excellent written and verbal communication skills with ability to engage senior stakeholders
• Strong analytical skills with attention to detail and effective prioritization
• Self-motivated, proactive, resilient, and able to work independently and within global teams

Nice To Haves

• Experience supporting Payments & Settlement systems
• End-to-end exposure to Production Shared Services, including service analytics and reporting, application monitoring and governance, and capacity and availability management
• Strong experience driving automation and operational efficiency improvements
• Exposure to DevOps practices
• Ability to define, track, and present service stability KPIs and operational metrics
• Experience serving as a senior escalation point for complex, cross-functional incidents
• Awareness of technology risk management and operational risk controls in a banking environment
• Experience mentoring junior team members and collaborating with offshore or regional support teams

Responsibilities

• Drive identification, triage, and resolution of production incidents with minimal business disruption
• Drive Problem Management, including root cause analysis (RCA), mitigation, and permanent fix tracking
• Manage service requests, incident and problem tickets through the enterprise ITSM platform for multiple applications, ensuring SLA adherence
• Coordinate real time restoration activities, engaging development, infrastructure, and vendor teams
• Oversee capacity and performance management, proactively identifying and mitigating risks
• Utilize modern monitoring and observability tools such as Splunk, Dynatrace, and Geneos for proactive detection
• Build and enhance automation scripts, dashboards, and alerts to reduce manual effort
• Support CI/CD pipelines, including automated release and deployment processes
• Partner with Engineering teams for onboarding new services, major upgrades, and platform changes
• Ensure operational readiness for releases, deployments, and infrastructure upgrades

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed