IT Business Analyst - Customer Operations

Nexus Water Group • Sugar Land, TX

3d • Onsite

About The Position

Nexus Water Group's Information Technology team is seeking an IT Business Analyst to support and enhance VertexOne customer self-service portal solutions, including WaterSmart functionality for utility customers. This role will coordinate new feature implementations, testing, and adoption while working closely with business stakeholders, meter-to-cash teams, and SAP-related processes. This is a highly collaborative role that helps improve the customer experience and engagement across our digital platforms. This role is based at our office in Sugar Land, TX.

Requirements

• Experience working with one or more of the following platforms: VertexOne/WaterSmart, SEW (Smart Energy Water), Similar utility customer self-service solutions
• Background in a Business Analyst, Functional Analyst, Product Analyst, or similar role
• Familiarity with meter-to-cash processes and utility customer service operations
• Strong communication and stakeholder management skills
• Problem-solving mindset with the ability to navigate complex systems and processes
• Ability to quickly learn new technologies and business processes
• Utility industry experience (water, electric, or gas)

Nice To Haves

• Experience supporting SAP-related processes or integrations preferred

Responsibilities

• Support and enhance VertexOne customer self-service portal capabilities.
• Coordinate implementation of new features, upgrades, and WaterSmart functionality, including leak alerts and AMI (Automatic Meter Infrastructure) integrations.
• Gather requirements, manage testing, and ensure successful deployment of new solutions.
• Collaborate with business, IT, and utility operations teams to improve customer engagement and consumption monitoring capabilities.
• Serve as a subject matter resource for VertexOne and related utility customer experience platforms.
• Act as a bridge between business users and IT to prioritize enhancements and improvements to the customer portal
• Help define roadmap priorities based on business needs and customer impact
• Troubleshoot data and resolve issues across systems to support customer self-service operations
• Create and maintain process documentation and job aids

Benefits

• Paid Time Off: Starting at 3 weeks annually, plus 11 company-paid holidays
• Health and Wellness Benefits: Available the first day of the month after your start (medical, dental, vision, prescription)
• 401(k) with Company Match: 100% match up to 4% of salary, plus an additional 3% employer contribution
• Grow With Us: Training, professional certifications, and education support
• Additional Benefits: Company-paid life insurance and Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed