IT Business Analyst

V2Soft•Arden, NC

About The Position

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company! Please visit us at www.V2soft.com to know more.

Requirements

BA/BS in Information Technology, Business Information Systems, Computer Science, Engineering, Business Administration, or related field preferred.
3+ years of experience in Information Technology, business analysis, IT service delivery, manufacturing systems support, or related technology roles.
Strong analytical skills with the ability to interpret data, identify trends, frame business value, and communicate insights clearly.
Demonstrated understanding of ITIL practices, ticketing systems such as ServiceNow, service delivery expectations, and SLA discipline.
Excellent written and verbal communication skills, including the ability to explain technical topics to technical and non-technical audiences.
Strong customer focus, problem-solving skills, listening skills, and action-oriented follow-through.
Self-motivated with strong work ethic and ability to work independently while managing multiple priorities.

Nice To Haves

Manufacturing environment experience is preferred, with the ability to understand plant operations and connect technology solutions to business outcomes.
SAP knowledge or practical exposure is preferred, especially around business process support, data quality, user enablement, reporting, or operational KPIs.
Exposure to Microsoft 365, analytics tools, end-user computing, infrastructure concepts, Active Directory, SCCM/endpoint management, network basics, or related IT platforms preferred.

Responsibilities

Support dashboards, reporting, documentation, business cases, process maps, or requirements gathering.
Collaborate with local teams, enterprise IT, outside vendors, and cross-functional partners.
Provide input to key support processes, standards, procedures, and continuous improvement actions.
Lead small to medium improvement activities or participate in enterprise and global initiatives.