IT Business Analyst

PBG

92d•Remote

About The Position

PBG delivers mission-focused solutions that eliminate inefficiency and power transformation for federal agencies requiring agility, security, and impact. We are seeking an IT Senior Business Analyst to improve CIOO delivery of IT services by streamlining enterprise workflows end to end (requirements intake through project closeout) and aligning performance, and budget processes. The role partners with stakeholders and development teams using appropriate SDLC methods (Agile/Scrum/Kanban or traditional) to implement improvements, automation, and support ServiceNow capabilities (including SPM/PPM) for portfolio planning, demand intake, project tracking, and reporting. The position also leads workshops and briefs senior leadership to drive adoption and decision-making.

Requirements

10+ years of experience in IT Service Management, IT operations, or enterprise process improvement
Master’s degree in Information Technology, Information Systems, Business Administration, or a related field
Must be a US Citizen
Ability to obtain public trust clearance.

Nice To Haves

ITIL Certification
Experience supporting federal government programs
Experience working with enterprise service management platforms
Experience developing process training or organizational change documentation

Responsibilities

Improve enterprise project management workflows (e.g., ServiceNow) by eliciting requirements with stakeholders and partnering with development teams through implementation.
Evaluate the effectiveness, efficiency, and consistency of the way that CIOO delivers IT services for the FDIC. Identify bottlenecks, redundancies, and opportunities for improvement.
Identify opportunities to streamline processes, leveraging best practices, and aligning efforts across the CIOO organization.
Develop recommendations for process improvements, including potential for automation, technology integration, and policy changes.
Create detailed documentation of the optimized processes, including standard operating procedures (SOP's) and training materials.
Facilitate the implementation of recommended improvements, providing training and support to CIOO resources.
Establish metrics and a framework for monitoring the process performance.
Support the development of key deliverables such as Process flow diagrams, process maps, SOPs, Implementation plans, future-state analysis, current-state analysis, and Stakeholder Briefs.
Set strategic direction for enterprise process improvement, performance, and budget functions.
Apply SDLC methods (Agile/Scrum/Kanban and traditional) to workflow design and delivery.
Lead workshops and brief senior executives; produce clear SOPs, guidance, and training documentation.
Experience implementing IT Policy initiatives and aligning IT Policy to government frameworks.