IT Business Analyst

ADDMAN Engineering LLC•Carlsbad, CA

14h•$85,000 - $105,000•Onsite

About The Position

This position will provide support and ownership for multiple applications at various ADDMAN locations within the organization and will involve developing, implementing, and supporting technical solutions for customers. This position will be located on-site at our Carlsbad facility. This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. citizen status.

Requirements

Able to work in a dynamic environment with changing priorities to exceed employee expectations.
Experience with managing and resolving IT support tickets and user requests on systems of responsibility.
Works on problems of moderate to advanced scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action.
Advanced technical knowledge of Microsoft Windows 10/11 and O365/Azure Environments including Powershell and other scripting methods.
Ability to convey technical concepts and ideas to non-technical personnel.
Excellent organizational skills and attention to detail.
Excellent customer service and interpersonal skills
Excellent verbal and written communication skills.
7+ years related industry experience
Must have demonstrated the capability of meeting the key accountabilities or have the ability to learn/perform them
Software Development Life Cycle experience
Excellent problem solving and analytical skills
Strong interpersonal and communication skills, both oral and written
Ability to quickly learn new technology and systems
Bachelor’s degree with emphasis in related field or equivalent experience

Nice To Haves

Strongly prefer experience in GCCH, Salesforce, C# environments, and Azure VMs.
Basic Salesforce and/or Syteline Knowledge Preferred

Responsibilities

Coordinate software release schedules and approval process with Release Management, Development Staff, Business System Analysts, and Internal Customers.
Ability to troubleshoot issues in response to user inquiries. Maintain a knowledge base of known issues/solutions and provide potential workarounds to customers.
Requires strong ability to manage and prioritize multiple tasks with competing deadlines.
Serves as escalation point to research and resolve production support and configuration issues which cannot be resolved by initial triage group(s).
Coordinate system, data and/or process changes with downstream system application teams upon implementation of new features.
Assist in writing requirements to help provide solutions for our customers.
Leading user acceptance testing for all programs and functions included in the database project.
Soliciting feedback, trouble-shooting problems, and serving as an intermediary between licensing and project managers.
Working collaboratively with project managers to ensure deadlines are met and issues and processes are documented.
Providing assistance and input on continuous process improvement and mapping for all functions that will be included in the database including licensing, investigations, inspections, health programs and case management.
Serving as a database super user in all functional work areas contained in the database project.
Reviewing and providing input on all forms and letters included in the database for the purpose of standardization.
Creating and maintaining testing and training documentation.