IT Business Analyst

MSP • Jacksonville, FL

4d • Onsite

About The Position

Genesis10 is seeking an IT Business Analyst for a contract position with a Global Financial Institution. This role focuses on Identity and Access Management (IAM) administration. The ideal candidate will handle routine and complex access requests, facilitate security processes, and provide excellent customer support while identifying opportunities for process improvement.

Requirements

• Strong understanding and experience of Identity and Access Management (IAM) principles and best practices
• Working experience in Access Request Management tools, CyberArk, Privileged Access Management solutions (PAM), Data Driven Access Requests (DDAR), Straight Through Provisioning (STP)
• Proficient in Microsoft Office suite of products (Access, Word, Excel, PowerPoint, Outlook etc.) with ability to quickly analyze and synthesize large volumes of data
• Excellent customer service and interpersonal skills with the ability to build partnerships across all teams and levels
• Strong written and verbal communication skills (English)
• Ability to multi-task and work independently, while displaying strong attention to detail
• Exercises judgment within defined procedures and practices to determine appropriate action

Responsibilities

• Complete routine and complex requests for access administration including creating tickets, verifying approvals, providing user communications and status updates, tracking access status, application installations and setups
• Perform SPOC function by facilitating security administration processes on behalf of other associates
• Ensure user satisfaction by providing preventative maintenance, troubleshooting and quickly resolving routine problems
• Actively identify and pursue process improvements
• Participate in special projects as needed

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed