IT Business Analyst - Consumer Services

Nelnet Servicing•Lincoln, NE

3d•Hybrid

About The Position

The Business Analyst (BA) partners with business leadership, stakeholders, and delivery teams to define, analyze, and deliver solutions that align with business goals. The BA bridges business needs and technical capabilities, ensuring requirements are clear, actionable, and aligned with strategic objectives. This role requires strong collaboration with business, IT, and leadership teams. The IT Business Analyst adapts to changing needs and helps ensure alignment across product strategy and team structures.

Requirements

Proven background as a Business Analyst, Systems Analyst, Operational Analyst, or similar role.
Strong communication, leadership, and relationship-building abilities.
Bachelor’s degree or equivalent experience.
Candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Nice To Haves

Technical proficiency in SQL, data analysis, diagramming tools (e.g., Lucidchart, Visio), and test management platforms is a plus.

Responsibilities

Collaborate with business leadership, stakeholders, and users to define and document requirements, objectives, and success metrics.
Analyze current processes, identify improvement opportunities, and translate business needs into actionable solutions and specifications.
Ensure solutions and documentation meet business needs, including supporting user stories, use cases, and system updates.
Partner with business leadership and teams to refine backlog, prioritize work, and support story creation.
Facilitate clear communication, consensus-building, and alignment among stakeholders, clients, and technical staff.
Foster trust and act as a liaison to ensure shared delivery goals across teams.
Develop a deep understanding of system functionality and business rules to support both project work and operational activities.
Resolve support issues, drive process and product improvements, and leverage tools and technology to enhance analysis and delivery efficiency.