IT Business Analyst Senior Specialist

State of Washington•Multiple Locations Statewide, WA

5d•Hybrid

About The Position

The Washington State Department of Corrections has an exciting and dynamic opportunity for an analytical and customer centric IT professional! We are looking to fill a IT Business Analyst Senior Specialist role that will be tasked with independently analyzing and documenting user business requirements in support of agency and inter-agency large-scale, mission-critical IT projects, and enterprise applications which impact direct delivery of services. As an IT Business Analyst Senior Specialist, you will be responsible for independent critical thinking, analysis, and translation of business needs to technology requirements for key enterprise applications throughout DOC. The candidate of choice must be able accurately identify, assess, and translate business requirements and cross-walk business needs into technology defined requirements. This position will support the statewide One Washington program, working with other agency and legislative stakeholders. The work will involve many DOC applications that will integrate with Workday, the new OneWA enterprise resource planning (ERP) solution. We are searching for an individual with technical subject matter expertise, who excels in problem resolution and validating of enterprise applications and systems to join our team. If you are excited about the possibility to improve business practices and performance ensuring institutional and public safety, we encourage you to review the job description and apply!

Requirements

A Bachelor’s degree in computer science or related field from an accredited institution AND A minimum of five (5) years of broad, progressive professional IT experience, gained over the last eight (8) years, in any of the following areas: Business analysis Eliciting and managing technical and functional requirements Analyzing systems and data Providing customer or technical support for enterprise applications Design documentation User acceptance testing Project management Technical documentation
OR An associate degree in in computer science or related field AND Two (2) years of experience in any area of Information Technology AND A minimum of five (5) years of broad, progressive professional IT experience, gained over the last eight (8) years, in any of the following areas: Business analysis Eliciting and managing technical and functional requirements Analyzing systems and data Providing customer or technical support for enterprise applications Design documentation User acceptance testing Project management Technical documentation
OR A high school diploma or equivalent AND Four (4) years of experience in any area of Information Technology AND A minimum of five (5) years of broad, progressive professional IT experience, gained over the last eight (8) years, in any of the following areas: Business analysis Eliciting and managing technical and functional requirements Analyzing systems and data Providing customer or technical support for enterprise applications Design documentation User acceptance testing Project management Technical documentation
Ability to plan and manage time effectively by identifying and handling competing priorities professionally
Makes effective decisions within short timeframes, taking appropriate action to ensure continued delivery of services
Possess strong verbal and written communication skills and be able to bridge the gap between technical and business requirements

Nice To Haves

Knowledge and experience using Azure DevOps (ADO), Visio, SnagIt, SharePoint, Adobe Acrobat Pro, and Microsoft Office Suite Software
Knowledge and experience with software development life cycle (SDLC) and system implementation process, including requirements gathering
Business Analysis and/or Project Management training and/or certification
Possess one of the following certifications and be current: PMP or PMBOK – Project Management Body of Knowledge BA CBAP BABOK – Business Analyst Body of Knowledge Agile and/or Scrum Alliance training and/or certification(s)
ERP and/or Workday training and/or experience
Experience with the statewide One Washington program
Experience working in a corrections organization
Experience in process standardization

Responsibilities

Defining business and technical requirements for mission- critical and highly complex enterprise-wide or divisional specific applications and systems
Translating the business requirements into detailed user stories and acceptance criteria that can crosswalk the business need to a description which the technical staff can use to implement the requested change
Support team members by ensuring understanding of assignments, peer review of deliverables, and onboarding new staff
Providing expert-level support for user submitted help ticket analysis and resolution along with managing system defects and enhancements for DOC and vendor-supported applications as assigned
Independently conduct focused analysis and support for these mission-critical applications
Serves as the IT Subject Matter Expert (SME) for technical support to the business users
Independently performs testing on applications to determine if an issue is a system defect or if an enhancement is required
Planning and facilitating user acceptance testing (UAT) for mission-critical applications and systems
Serving as a SME and trusted advisor for the Quality Assurance (testing) team with regards to quality assurance and testing for assigned IT projects
Directly influencing test scenarios and test cases based on the business requirements, system requirements, system documentation, and system end-user documentation
Supporting the agency and IT, this position will complete Legislative Bill Analyses
Effectively communicate with agency staff, system end users, technical staff, contractors and vendors
Other duties as assigned