IT Senior Business Analyst

City of New York•New York City, NY

About The Position

The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. The Mayor’s Office of Environmental Coordination (MOEC) is responsible for overseeing New York City’s environmental review process as mandated by the State Environmental Quality Review Act (SEQRA). MOEC reviews environmental analyses conducted pursuant to the City Environmental Quality Review (CEQR) framework for projects for which the Office of the Mayor is the designated lead agency, including those sponsored by the New York City Economic Development Corporation. CEQR is the process by which New York City agencies determine what effects a discretionary action they fund and/or approve may have on the environment and communities. MOEC also assists City agencies in carrying out their environmental review responsibilities. In addition to being the database repository for all CEQR analysis documents produced in the City, MOEC is tasked with maintaining and updating the CEQR Technical Manual, which is the City’s guidance for conducting environmental impact assessments. MOEC also serves as the City's liaison to State and Federal agencies on environmental matters and advises the Mayor on matters of environmental policy. MOEC is also tasked with the oversight of the City’s Capital Green Building Laws (GBL), which require the City to design and build its own buildings to certain green building standards.

Requirements

At least three years of experience as a Business Analyst.
Experience managing and leading QA activities on a project.
Experience with database analysis and validation.
Familiarity with SQL.
Strong working knowledge of software development life cycle (SDLC).
Strong working knowledge of Agile/Iterative project management.
Strong working knowledge of user/system/functional requirements development.
Strong working knowledge of user acceptance testing.
Team-oriented professional.
Ability to communicate and collaborate with many City agencies.
Ability to conduct user interviews, training, and workshops.
Ability to deliver written analysis documentation.
Ability to evaluate information gathered from multiple sources.
Ability to decompose high-level information into details.
Ability to distinguish user requests from the underlying true needs.
Ability to work with project management staff to raise and resolve issues, set project deadlines, and mitigate project risks.
Ability to manage daily system operations and ticketing workflows.
Ability to oversee the full user-onboarding lifecycle.
Ability to provide expert troubleshooting for technical escalations.
A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
Education and/or experience which is equivalent to the above.

Responsibilities

Perform functional and non-functional requirements analysis for information technology projects and programs using industry standard techniques such as data flow modeling, workflow analysis, and functional decomposition analysis.
Review current system workflows.
Revise existing requirement documentation.
Write requirement specifications.
Coordinate quality assurance activities.
Work closely with IT development teams, project teams, and vendors.
Provide dedicated operational oversight by managing support queues and ticketing workflows.
Leverage Power BI to transform system data into actionable insights and streamlined user onboarding processes.
Communicate and collaborate with many City agencies to provide support for a new database to ensure efficient environmental review process management.
Conduct user interviews, training, and workshops.
Deliver written analysis documentation to advance projects.
Evaluate information gathered from multiple sources.
Decompose high-level information into details.
Distinguish user requests from the underlying true needs.
Work with project management staff to raise and resolve issues, set project deadlines, and mitigate project risks.
Manage daily system operations and ticketing workflows.
Oversee the full user-onboarding lifecycle.
Provide expert troubleshooting for technical escalations.