IT Business Analyst: Public Safety
About The Position
Join our team as a Public Safety Systems Business Analyst, where you'll play a crucial role in supporting and enhancing public safety systems for Police, Fire/EMS, E911/Dispatch, and Emergency Management. This position involves both technical and analytical tasks. Additional work assignments may include: Technical Support and Troubleshooting Configure, support, and troubleshoot essential public safety applications like Computer Aided-Dispatch (CAD), Records Management Systems (RMS), mobile and in-car applications, and Next-Generation 911 (NG911). Work with vendors and end users to resolve issues and improve system performance. Assist and coordinate system upgrades, testing, and user training. System Alignment and Workflow Integration Gain a clear understanding of Police, Fire/EMS, and Dispatch workflows and align systems to better support operational needs. Identify and implement operational and technological enhancements. Documentation and Reporting Build reports and basic queries to support state and federal reporting. Create documentation, user guides, and training materials. Project Management and Collaboration Manage small projects and participate in larger technology initiatives. Collaborate with personnel and agencies, exercising initiative and independent judgment.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Business, Criminal Justice, or a related field.
- One (1) year of experience in software configuration, application support, or related IT operations.
- Or an equivalent combination of education and experience.
- Ability to pass a Police background investigation.
- Valid Commonwealth of Virginia driver’s license.
- Strong communication skills for technical and non-technical audiences.
Nice To Haves
- Proficiency in programming languages and software tools, including SQL, reporting and GIS-supported systems.
- Familiarity with public safety technology and cyber security standards.
Responsibilities
- Configure, support, and troubleshoot essential public safety applications like Computer Aided-Dispatch (CAD), Records Management Systems (RMS), mobile and in-car applications, and Next-Generation 911 (NG911).
- Work with vendors and end users to resolve issues and improve system performance.
- Assist and coordinate system upgrades, testing, and user training.
- Gain a clear understanding of Police, Fire/EMS, and Dispatch workflows and align systems to better support operational needs.
- Identify and implement operational and technological enhancements.
- Build reports and basic queries to support state and federal reporting.
- Create documentation, user guides, and training materials.
- Manage small projects and participate in larger technology initiatives.
- Collaborate with personnel and agencies, exercising initiative and independent judgment.
Benefits
- medical, vision, and dental coverage
- paid leave
- paid training
- participation in the Virginia Retirement System
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
