IT Business Analyst - Product

Everspring Inc•Chicago, IL

8d•$80,000 - $100,000•Hybrid

About The Position

Everspring is a leading provider of education technology and service solutions. Our advanced technology, proven marketing approach, research-based instructional design services, and robust faculty support deliver outstanding outcomes for our university partners, powering their success online. Everspring’s Technology team is comprised of Engineering, Product Development, DevOps, Security and Quality Assurance professionals. The Technology team inspires, engages and empowers each other to create the next generation of educational technologies. This is a collaborative team whose works translate traditional education in innovative and compelling ways to enable our university partners. The Business Analyst will work on the product team and will collaborate with the business functions and technology teams to innovate and build our educational technology, applications and self-service products. This individual will assist in product management related activities including requirements gathering, writing acceptance criteria, story documentation, product research and support across multiple products and technologies. This position will report to the Vice President of Product Design and Development and is based in Chicago, IL offering a hybrid work environment with a minimum of 3 days required in the office weekly. The ideal candidate: Is motivated by a passion to create outstanding educational technology and innovative products. Is an excellent communicator, comfortable communicating with a variety of roles, personalities, organizational levels. Effortlessly works with a wide range of content and subject matter. Is a natural collaborator with capability to move projects forward to drive results with empathy for the needs of multiple stakeholders. Displays the highest levels of integrity. Operates with a strong work ethic, requiring minimal supervision. Interacts with others using sound judgment in a fast paced environment. Has a strong desire to build and be part of a great team, doing great things. Demonstrates curiosity and has a creative mindset – enjoys change!

Requirements

BS or BA in Business, IT or related field
2-5 years of experience as a Business Analyst.
Experience in User Acceptance Testing (UAT) and quality assurance methodologies.
Demonstrated experience in managing and completing projects, particularly in the technology or educational sectors.
Familiarity with project management principles and practices; PMP certification a plus
Excellent communication skills, both verbal and written, capable of working with stakeholders to establish and maintain a clear understanding of business objectives.
Strong presentation skills for sharing insights and data findings to stakeholders and team members.
Excellent planning and organizational skills, with a proven ability to juggle multiple projects at once, prioritize tasks, and meet deadlines with high quality work.
Demonstrated meticulous attention to detail with high degree of accuracy
Capable of working independently as well as under supervision with a high level of self motivation.
Curiosity and a willingness to learn about new products, skills, technologies, and market trends.
Ability to adapt quickly to changing business needs and technology environments.
Strong analytical, troubleshooting and conceptual thinking skills; ability to handle complex data or problems and provide actionable recommendations.
Ability to perform requirements elicitation and gap analysis from various stakeholders and translate them into functional and operational requirements.
Proficiency in analytical and project management tools
Familiarity with Agile methodologies; certification a plus
Familiarity of Atlassian products a plus
Basic understanding of coding languages, technologies and data is useful.

Responsibilities

Manage project, product, and development activities to meet timelines and stakeholder expectations.
Conduct acceptance testing and ensure quality of products, making sure development increments match product requirements and product vision.
Create, organize and maintain product support materials such as technical specifications, release notes, feature and product training, and or sales and marketing aids.
Conduct user surveying and testing.
Capture and document key meeting highlights, decisions, and takeaways.
Manage product and technology support inquiries and questions from customers and business functions.
Develop, document, and maintain clear and detailed business requirements
Keep product backlogs up to date and accurate.
Coordinate and facilitate software development cycles by clarifying requirements for developers and quality engineers.
Collaborate with technology teams to develop solutions and ensure their alignment with business goals.
Conduct research and analysis tasks.
Perform other duties, as assigned by product leadership.