on-site)

Select Medical•Mechanicsburg, PA

1d•Hybrid

About The Position

The Business Analyst I is responsible for delivering quality customer service and performing daily task management and support. The areas of responsibility include completion of assigned tasks to integrate acquisitions, implement application software, and maintain existing applications. In addition, they maintain existing documentation for system processes and procedures. This position must coordinate and communicate with other IS resources who are assigned to support application issues and project tasks. They also work with vendors on application issues and act as a liaison between users and vendors to develop requests for additional reports and/or features. The Business Analyst I works under the direction of more senior business contacts. Occasionally, the analyst is assigned larger and more complex projects.

Requirements

Bachelor’s degree (BS or BA) or equivalent combination of education and experience
Minimum of 2 years of general Information Systems / SDLC experience
Minimum of 2 years of experience supporting medium to high complexity projects
Minimum of 1 year of Oracle application experience
Strong teamwork, interpersonal, and communication (written and verbal) skills
Excellent analytical, critical-thinking, and problem-solving abilities
High attention to detail and strong organizational skills
Ability to manage multiple priorities and adapt to changing business needs
Demonstrated sense of urgency and accountability
Superior customer service skills
Excellent time management abilities
Large-scale, multi-site IS operations experience
PC hardware and peripheral devices
Microsoft productivity tools
Browser-based technologies
Operating systems, including Windows and iOS/macOS

Responsibilities

Lead collaborations with business stakeholders to elicit, analyze, and document functional requirements
Serve as a liaison between business users and technical teams to ensure clarity and alignment
Translate business requirements into technical specifications in collaboration with development teams
Lead system configuration, testing, deployment, and post-implementation activities
Support implementation of new functionality and enhancements to existing applications
Troubleshoot system issues and coordinate resolution with technical teams
Create and maintain process flows, technical documentation, and test cases
Organize and support user acceptance testing (UAT), including approval collection and change control documentation
Ensure timely and professional response to issues reported through the Solution Center, following incident management protocols
Identify and recommend updates to policies and procedures
Participate in knowledge-sharing and continuous improvement activities
Monitor and report security issues related to unauthorized data access
Support disaster recovery planning and documentation when changes occur
Ensure compliance with change management policies and procedures
Provide on-call support as required
Perform assigned tasks, projects, and responsibilities within established deadlines