IT Back Office Analyst

Crash Champions•Richardson, TX

1d•$25 - $25•Onsite

About The Position

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Requirements

Technology oriented with the ability to become proficient in troubleshooting issues andcomfortable working with computer hardware and software issues
Strong problem-solving skills
Excellent detail orientation
Capability to multi-task efficiently and adapt to changing conditions in a fast pacedbusiness environment
Strong interpersonal skills with the ability to communicate effectively

Nice To Haves

Current knowledge working with CCC and Hyperdrive application
Current front of shop experience
Minimum 1 year front of shop experience

Responsibilities

Demonstrates and upholds company Values, Policies, Procedures and Guiding Principles
Accepts support calls and self-service tickets
Provides provisioning and technical support for applications utilized by team members.Some examples, but not limited technology are: CCC, Hyperdrive, and Power BI
Strives for first contact resolution on every tickets
Completes quality work in a timely and efficiently manner to provide the best support forteam members
As needed, escalates issues based on priority and escalation procedures
Supports Help Desk and ITAM Department with required needs